Product Owner – Claims Innovation & Workflow Solutions

MSIG North America is hiring a Product Owner to modernize claims capabilities across the Commercial P&C lifecycle. This hybrid role in Warren, NJ helps teams deliver workflow improvement, intelligent automation, and scalable digital solutions that support better operational outcomes for claims operations.

What you’ll work on

In this role, you will shape the claims product vision and drive execution from intake through closure across end-to-end claims functions. You will focus on improving how work moves through claims operations and where technology can enable faster, more consistent outcomes across workflow automation, document and data intelligence, platform integration, and AI-enabled decision support.

Responsibilities

• Partner with Claims, Underwriting, Operations, Legal/Litigation, Finance, Technology, and the Product Manager to define the claims product vision, strategy, roadmap, and business outcomes.
• Own roadmap sequencing across claims capabilities, balancing quick wins with foundational improvements in workflow consistency, data quality, governance, usability, performance, and reuse.
• Identify and prioritize automation and modernization opportunities, including straight-through processing, intelligent intake, document and data intelligence, platform integration, and AI-enabled decision support.
• Use product and operational analytics to guide priorities and track success via KPIs such as cycle time, touchless rates, leakage, reserve accuracy, adjuster productivity, adoption, and customer satisfaction.
• Apply systems thinking to evaluate upstream and downstream impacts across Claims, Underwriting, Finance, Operations, and Technology.
• Continuously refine and manage the claims product backlog using business value, regulatory needs, stakeholder feedback, dependencies, team capacity, usage data, and product outcomes.
• Translate business needs into clear features, acceptance criteria, process flows, business rules, workflow requirements, test scenarios, and solution direction.
• Coordinate with architecture, engineering, data, AI/ML, QA, and business SMEs to break complex claims and automation requirements into scalable, deliverable increments.
• Use Now/Next/Later planning to communicate priorities and maintain delivery focus.
• Serve as the primary product contact for claims solution needs across claim types, lines of business, and shared claims functions.
• Lead discovery sessions and workshops to understand workflows, pain points, decision-support needs, process gaps, and automation opportunities.
• Align stakeholders on business process, technical constraints, dependencies, implementation tradeoffs, and adoption impacts.
• Partner with training and change management to support rollout readiness and adoption of new capabilities.
• Lead sprint planning and backlog refinement by articulating sprint goals, priorities, expected business value, and readiness criteria.
• Ensure features are refined before development with sufficient business context, workflow logic, acceptance criteria, and validation needs.
• Partner with delivery leads and cross-functional teams (engineers, analysts, designers, QA, data, and AI/ML) to deliver high-quality releases.
• Participate in standups, sprint reviews, and retrospectives to monitor progress, remove blockers, validate completed work, and drive continuous improvement.
• Coordinate user acceptance testing and confirm solutions meet claims needs, acceptance criteria, and quality standards.

Requirements

• Bachelor’s degree required.
• 5+ years of experience as a Product Owner, Technical Product Owner, Senior Business Analyst, Product Manager, or similar role.
• 2-3+ years of hands-on claims experience with exposure to end-to-end claims operations.
• Experience working with engineering, architecture, data, QA, and business teams in Agile delivery environments required.
• Strong understanding of P&C claims operations, including FNOL, triage, coverage evaluation, adjudication, reserving, payments, recovery/subrogation, litigation, vendor/TPA management, and closure.
• Working knowledge of AI and intelligent automation use cases in claims, including related data, governance, responsible-AI, and change-management considerations.
• Strong product acumen, systems thinking, analytical ability, problem solving, communication, and stakeholder management skills.
• Ability to simplify complex business problems, define practical solution paths, and translate needs into scalable workflows, requirements, and solution designs.
• Strong knowledge of Agile product ownership, backlog management, release validation, and cross-functional delivery practices.
• Proficiency with Microsoft Office Suite; familiarity with Power BI, Copilot, Azure DevOps, Teams, ChatGPT, and similar productivity tools preferred.

Preferred platform and claims modernization experience

• Experience delivering claims transformation, modernization, platform replacement, workflow automation, or operational improvement initiatives strongly preferred.
• Experience delivering AI-enabled or intelligent-workflow solutions (intelligent intake, document/image intelligence, automated triage, fraud/SIU detection, decision support) strongly preferred.
• Experience with claims platforms such as Guidewire ClaimCenter, Duck Creek, Majesco, or similar valued; Guidewire ClaimCenter experience preferred but not required.
• 2-3+ years of P&C insurance experience, preferably Commercial and/or E&S.

Essential functions

• Product strategy and roadmap
• Backlog and requirements
• Stakeholder collaboration and change adoption
• Sprint planning and delivery execution

Tools you’ll use

• Microsoft Office Suite
• Power BI
• Copilot
• Azure DevOps
• Teams
• ChatGPT

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) with a generous employer match and profit-sharing contribution
• Wellness incentive program
• Life and accidental death and dismemberment (AD&D) insurance
• Flexible spending programs
• Short-term and long-term disability plans
• Paid time off program
• Paid charitable leave
• Paid parental leave
• Tuition reimbursement program
• Personal insurance (auto/homeowners) discounts