Sr. Product Manager, AI/Platforms & Tool Operations, Cloud Sales Center

Responsibilities

• Own the product vision, strategy, and roadmap for the CSC sales technology ecosystem, prioritizing investments by seller impact and measurable business outcomes
• Convert frontline seller and manager pain points into concrete product requirements by mapping end-to-end workflows and identifying friction where tools hinder rather than help
• Track the AI/ML market landscape for sales operations, evaluate emerging tools, and recommend solutions aligned with CSC seller needs
• Engage with sellers and leaders on the floor, participate in listening sessions, shadow workflows, and surface real daily frictions before designing solutions
• Collaborate with segment leaders to capture role-specific needs across CARs, CSRs, and managers, translating those needs into differentiated product experiences
• Represent the voice of the seller in platform decisions, ensuring product choices reflect actual user needs rather than leadership assumptions
• Define the product for Salesforce-integrated inspection mechanisms that empower leaders at all levels to inspect the business with rigor and make informed decisions
• Design the information architecture that serves the full organization: senior leadership assessing health, managers monitoring pipeline and talent, and sellers reviewing productivity
• Partner with sales operations and data teams to surface signals at the right altitude so leaders act on insights rather than hunting for data
• Work with GTM, marketing, and sales enablement to shape the product experience that builds authentic AWS AI/ML fluency through daily seller use
• Design and run structured pilots for new tools, defining success criteria tied to seller productivity metrics such as time on selling, pipeline velocity, conversion rates, and reduced administrative time
• Deliver quarterly adoption and ROI reports with clear product decisions to continue, scale, or deprecate
• Own the experimentation framework that ensures every new tool is evaluated against a consistent bar before scaling
• Maintain a comprehensive inventory of every tool and AI application in the CSC environment, including sanctioned and unsanctioned, with usage, cost, and impact visibility
• Drive data-informed portfolio rationalization by identifying redundant and underutilized tools, recommending what to scale, sunset, or replace, and tracking outcomes
• Collaborate with AWS IT, InfoSec, and procurement to ensure tool adoption meets security and compliance requirements while balancing seller and leader needs
• Own the intake process for new tool requests, applying consistent evaluation criteria before tools enter the ecosystem

Requirements

• Minimum 5 years of experience in product or program management, product marketing, business development, or operations
• Proven ability to define roadmap strategy and prioritize deliverables for team products
• Experience working cross-functionally across multiple teams, both technical and non-technical
• Bachelor's degree or equivalent, or experience with sales CRM tools such as Salesforce or similar software
• Experience communicating results to senior leadership, or building financial and operational reports/data sets that inform business decisions

Technologies

• Salesforce
• Amazon Bedrock
• Amazon Q
• SageMaker

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Parental leave
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Mental Health Support
• Adoption and Surrogacy Reimbursement

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, earning trust from startups to Global 500 companies with our robust suite of products and services to power their businesses.

Inclusive Team Culture

We foster a culture of learning and curiosity. Employee-led affinity groups promote inclusion and celebrate differences, with ongoing events and learning experiences that encourage embracing uniqueness.

Mentorship & Career Growth

We aim to raise the performance bar continuously and support career development through mentorship and knowledge-sharing resources to help you grow as a professional.

Work/Life Balance

We emphasize work-life harmony and offer flexibility to balance professional success with personal commitments, supporting you in both work and home contexts.