UX Research Engagement Lead, (Senior Consultant, Business & Product Delivery)

Responsibilities

• Design and lead end-to-end discovery research strategy across two parallel tracks, evaluating permitting workflows across multiple state agencies.
• Execute contextual inquiry and on-site observations at government work sites to reveal how processes operate in practice versus how they’re intended to function.
• Facilitate interviews and workshops with government staff, municipal partners, licensed professionals, and residents to surface pain points and workarounds.
• Translate findings into service blueprints, process maps, functional requirements, and executive reports that inform strategic decisions.
• Validate findings with participants before final submission to ensure documentation accurately reflects user realities.
• Convert complex, messy workflows into clear narratives and visuals that guide procurement teams, technical staff, and leadership.
• Collaborate directly with the client Product Owner to adjust research plans as patterns emerge and communicate progress throughout the engagement.
• Ensure all deliverables align with the Quality Assurance Surveillance Plan (QASP) by linking findings to primary research evidence and maintaining methodological rigor.

Requirements

• Minimum of seven years of experience in user research, service design, or related discovery roles for complex systems.
• Proven track record leading discovery-phase research for intricate, multi-stakeholder services with fragmented processes.
• Expertise in field methods such as contextual inquiry and observational research conducted where users work.
• Experience producing service blueprints, process flows, or similar artifacts mapping workflows across multiple actors, systems, and handoffs.
• Strong ability to synthesize raw research into actionable insights and recommendations for executives, procurement teams, and technical staff.
• Portfolio or case studies demonstrating discovery outputs beyond standard usability testing of existing products.
• Experience conducting research within state or local government contexts.
• Familiarity with permitting, licensing, or rules-based regulatory processes.
• Advanced proficiency: capable of performing required actions independently and recognized as a go-to expert within the organization.

Benefits

• Flexible, life-friendly schedules
• 100% medical HSA plan coverage plus HSA contributions
• Dental and vision coverage at 100% for you and dependents
• Competitive premiums for HMO/PPO and dependents
• 401(k) with 4% match and immediate vesting
• Paid Parental Leave and 12 weeks of paid FMLA
• Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave
• Up to 15 days for Jury Duty and Bereavement Leave
• Education, wellness, and technology allowances
• Referral bonus: $6K–$12K for each successful referral
• Pet insurance and discount plans
• Employee Assistance Program (EAP)
• Legal support, life insurance, and disability coverage
• Performance-based bonuses that recognize both team and individual impact

Work Location & Travel Requirements

• This is a fully remote role with location flexibility.
• Travel to customer sites for in-person research sessions, contextual inquiry, shadowing, and workshops is required throughout the engagement.
• Core working hours are 9:00 AM–5:00 PM Eastern Time for coordination with the client Product Owner.

What’s Next

• Introductory Interview: connect with a recruiter to discuss experience, salary expectations, and role details.
• Technical Assessment: complete a role-specific task to demonstrate skills in action.
• Skills and Business Fit Interview: review assessment findings and discuss approach, values, and alignment with Fearless culture and project needs.
• Some roles may include customer interviews as part of project requirements, in addition to background checks and security considerations.

Where You Can Build With Fearless

Fearless currently hires talent residing in these 16 states: Alabama, California, Delaware, District of Columbia, Florida, Georgia, Maryland, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

Life at Fearless

Fearless Solutions is a digital integration consultancy focused on blending technology, people, and organizational development to solve meaningful problems. We deliver iterative, user-friendly solutions that make tech work better for everyone, anchored by our Purple Culture.

What Makes Us Purple

• You are valued as a whole person, not just a title
• Work aligned with your strengths and passions
• Coaching rather than micromanagement
• Autonomy and clarity to make decisions and drive impact
• A community that promotes equity, curiosity, and innovation
• Work that matters, every day

Fearless Skills and Competencies

• Analytical Thinking: interpreting information, breaking down problems, identifying patterns, and deriving solutions
• Synthetic Thinking: combining ideas to create new, meaningful understandings
• Adaptability: comfortable with change and resilient in the face of shifting demands
• Ownership & Accountability: taking responsibility for outcomes
• Consultative Advising: articulating client challenges and aligning recommendations with goals
• Communicating with Influence: crafting clear, persuasive narratives supported by data
• Managing Priorities & Client Alignment: balancing priorities to optimize delivery and client satisfaction

Reasonable Accommodations

Fearless is committed to providing reasonable accommodations for applicants with disabilities. If you require an accommodation to participate in the application or interview process, please contact the Human Resources Department at [email protected].