Digital Product

Digital Product Jobs

3 jobs found

10d ago

Senior Product Manager

Truist Bank Atlanta, GA

Atlanta, GA

10d ago

Full time Customer Experience Digital Commerce Digital Experience

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Job Description

Truist Bank is seeking a Senior Product Manager to lead digital commerce capabilities that improve how clients are acquired, onboarded, engaged, and supported across Truist digital channels. In this role, you will define, deliver, and continuously optimize client-centered experiences in partnership with teams across Experience Design, Research, Analytics, Marketing, Technology, and business stakeholders.

You will own product strategy and outcomes for assigned digital commerce products, platforms, journeys, and capabilities, guiding discovery through launch and into ongoing improvement. The role is based in Atlanta, GA and requires onsite presence 5 days/week.

What you will do

Define and maintain product vision, strategy, roadmap, and measurable outcomes for assigned digital commerce areas.
Own product discovery by identifying client needs, business opportunities, operational pain points, market trends, competitive insights, and digital experience gaps.
Partner across Experience Design, Research, Analytics, Marketing, Technology, and business stakeholders to turn journey friction and client insights into prioritized product opportunities.
Lead roadmap development and prioritization, balancing client value, business impact, risk, technical feasibility, platform health, regulatory requirements, and capacity constraints.
Translate strategy into actionable work: epics, features, user stories, acceptance criteria, business requirements, and measurable success metrics.
Participate as a product leader in Agile ceremonies, including PI planning, backlog refinement, sprint planning, sprint reviews, demos, dependency reviews, and release readiness discussions.
Maintain alignment across roadmap, delivery backlog, business priorities, experience design objectives, technology dependencies, and enterprise themes.
Apply a product-and-design point of view using human-centered design principles, journey thinking, usability and accessibility fundamentals, interaction design concepts, and service design.
Develop and communicate experience concepts, workflows, and solution approaches with Experience Design teams, using AI-assisted concepting and prototyping tools where appropriate.
Lead cross-functional discovery integrating customer research, analytics, competitive insights, behavioral data, and design-thinking methods.
Use analytics, funnel reporting, client feedback/VOC, experimentation results, operational data, and production performance to assess product health and recommend improvements.
Establish and communicate product KPIs spanning digital adoption, application starts and completion, conversion and funding rates, abandonment, ease of use, defect trends, cycle time, personalization effectiveness, and business value delivered.
Partner with Marketing, Personalization, Data, and Analytics teams to advance targeted digital experiences, campaign enablement, client engagement capabilities, and measurable digital sales outcomes.
Partner with Technology and Architecture to support scalable, secure, resilient, maintainable solutions aligned to platform strategy and technical roadmaps.
Manage product dependencies, risks, issues, decisions, and tradeoffs; clearly communicate options and escalation needs to stakeholders and senior leaders.
Ensure lifecycle execution includes risk reviews, controls, accessibility standards, privacy considerations, security requirements, legal/compliance expectations, and audit documentation.
Support release planning and go-to-market readiness in coordination with business partners, operations, marketing, training, communications, support, controls, and technology delivery teams.
Validate delivered capabilities against business objectives, client experience goals, acceptance criteria, and expected outcomes.
Provide executive-level updates, roadmap communications, product recommendations, decision materials, and performance reporting, including remediation or optimization as needed.
Serve as a subject matter expert for assigned digital commerce journeys, capabilities, systems, client flows, and business outcomes.
Mentor Product Managers, Product Owners, analysts, and cross-functional partners on product management practices, Agile delivery, measurement discipline, and outcome-based decision-making.

What you bring

Bachelor’s degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience.
7+ years of product management, digital, technology, financial services, marketing technology, experience design, consulting, strategy, or related experience.
5+ years defining and delivering digital products, digital journeys, platform capabilities, or business initiatives in a matrixed organization.
Experience developing product strategy, product roadmaps, business cases, product requirements, and measurable product outcomes.
Experience leading cross-functional teams across Product, Technology, Design, Analytics, Marketing, Risk, Legal, Compliance, and Operations or related functions.
Ability to translate client needs, business goals, and technical considerations into prioritized product work.
Strong understanding of Agile delivery practices (PI planning, backlog management, sprint planning, demos, release readiness), including ability to use AI-enabled and industry tools to manage demand and create/refine epics, features, user stories, and acceptance criteria.
Demonstrated ability to use data, analytics, client feedback, performance trends, and fluency with AI tools to identify opportunities, diagnose issues, and recommend action plans.
Strong digital experience design understanding: customer journeys, service design, interaction design, information architecture, usability, accessibility, design systems, and experience validation methods.
Experience applying Design Thinking, Human-Centered Design, Jobs-to-Be-Done, Service Design, or similar frameworks to discover opportunities and shape direction.
Experience creating low-fidelity concepts, experience flows, journey visualizations, prototypes, or solution models to align stakeholders.
Strong communication, facilitation, negotiation, and stakeholder management skills.
Ability to lead through ambiguity, influence without direct authority, make informed decisions, and manage competing priorities in a fast-paced environment.
Strong analytical, decision-making, problem-solving, and critical-thinking skills.
Experience managing risk, controls, compliance, security, privacy, accessibility, or audit considerations within product delivery.
Proficiency with Microsoft Office, AI-enabled productivity tools, or similar platforms.

Technologies

Microsoft Office
Figma Make
AI coding assistants
AI prototyping platforms

Work details

Regular
English (Required)
Work shift: 1st shift (United States of America)
In-office policy: in office 5 days/week per Truist in-office policy
Travel: Minimal and up to 10%

Working conditions

Sitting: Constantly (More than 50% of the time)
Standing: Frequently (25% to 50% of the time)
Walking: Frequently (25% to 50% of the time)
Ability to access and interpret client information received from a computer; able to hear and speak with individuals in person and by phone
Ability to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers
Availability to work all scheduled hours, including overtime as directed by manager/supervisor and required by business need

Benefits

Medical, dental, vision, life insurance, disability, accidental death and dismemberment
Tax-preferred savings accounts
401k plan
No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
10 sick days (also prorated)
Paid holidays
Depending on position and division: defined benefit pension plan, restricted stock units, and/or deferred compensation plan

Preferred qualifications

Experience in banking, financial services, digital commerce, digital sales, consumer banking, small business banking, lending, wealth, or another highly regulated industry.
Experience with digital account opening, onboarding, application funnels, acquisition journeys, personalization, marketing platforms, or digital client engagement capabilities.
Experience with digital sales and digital experience platforms supporting online application flows, client onboarding, content delivery, funnel optimization, analytics, and scalable client-facing experiences using AI-enabled tools.
Experience partnering directly with UX designers, researchers, content strategists, analytics teams, and accessibility partners.
Experience with A/B testing, experimentation, funnel optimization, VOC analysis, journey analytics, or client experience measurement.
Certified SAFe Product Owner/Product Manager, Certified Scrum Product Owner, Human-Centered Design, Design Thinking, or similar certification.
Experience working with distributed delivery teams, vendor partners, or platform teams; partnering directly with UX designers, researchers, content strategists, service designers, and accessibility specialists.
Experience working within design-led product organizations or contributing strongly to concept development, journey design, or experience strategy.
Prior experience in Experience Design, UX, Service Design, Design Strategy, Customer Experience, Innovation Consulting, or related disciplines.
Experience using AI-assisted concepting, prototyping, and product development tools (including Figma Make, generative design tools, AI coding assistants, AI prototyping platforms, or similar technologies) to rapidly explore and communicate product concepts.
Knowledge of Product Management Lifecycle practices, Agile governance, technology delivery controls, risk management processes, and appropriate use of AI tools to improve product discovery, backlog quality, documentation, and delivery readiness.

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30d ago

Product Manager Digital

Academy Sports Katy, TX

Katy, TX

30d ago Closed

Full time Agile Methodologies Customer Experience Data Analytics

This position is no longer accepting applications (closed Sep 29, 2026).

Job Description

Academy Sports + Outdoors is hiring a Digital Product Manager onsite in Katy, TX to help drive sales and profitability for Academy.com and the overall business. In this role, you’ll shape the digital experience through a product roadmap, measurable outcomes, and close collaboration across product, technology, UX, delivery partners, QA, and analytics to deliver value for customers across devices.

Responsibilities

Drive sales and profitability outcomes for Academy.com and Academy Sports + Outdoors Overall Business.
Own and manage the product roadmap, grounded in customer needs, product understanding, and the competitive landscape.
Define, design, and lead development and ongoing management of digital experience features and functionality.
Facilitate cross-functional alignment by partnering with key stakeholders from the business and information technology to deliver results.
Define, benchmark, and track KPIs to support business case development and prioritization.
Collaborate with other product managers to improve interdependent platform components.
Balance quick wins with platform investments to maximize impact in the least amount of time, while maintaining the roadmap.
Continuously monitor and report on KPIs to identify opportunities to innovate and improve.
Partner with UX to ideate and deliver site experience improvements, contribute to A/B testing conversations, and ensure learning translates into shipped features.
Act as a champion for enhancing the multi-device user experience, including identifying impacts and capabilities from new mobile OS/platform releases.
Evaluate new solution offerings, including participation in a vendor evaluation matrix and selection.
Write user stories and maintain a prioritized backlog aligned to roadmaps and business objectives.
Work with delivery partners to ensure continuous delivery of customer value, including defining timing.
Partner with Quality assurance teams and User Acceptance Testers to confirm delivery meets business objectives and launch criteria.
Perform pre- and post-launch analysis to measure and report product performance metrics.
Use critical thinking to support decisions that improve outcomes for customers and the business.
Support the team by being collaborative and proactive.
Develop a thorough understanding of Academy policies, procedures, and safety rules.
Duties may change; other duties as assigned.

Requirements

Entrepreneurial mindset: champions new ideas using insights and metrics, with confidence to own product outcomes and deliver results.
User-centric focus: commitment to research, competitive analysis, user/stakeholder reviews, analytics, and unbiased recommendations in a collaborative environment.
Leadership: guides and facilitates the team to move work forward, encourage bigger thinking, and navigate group dynamics to achieve outcomes.
Communication: strong ability to present, pitch, and influence to advance business priorities.
Partnership skills: ability to build effective relationships with internal and external business partners.
Project management: capable of multitasking, prioritizing, and managing competing objectives.
Technical fluency: deep technical understanding to communicate with engineers and discuss technical tradeoffs.
Execution: organized with attention to detail and ability to meet critical deadlines in a high-volume, fast-paced setting.
Agile experience and knowledge of Agile methodology and principles.
Ability to relate cross-functionally between design, engineering, and marketing.
Experience with JIRA or similar tools preferred but not required.
Experience with data analytics tools.

Minimum Qualifications

3+ years of experience.
Bachelor’s degree in business management, computer science, information systems, or another closely related field (or equivalent experience).

Technologies

JIRA
Agile
Data analytics tools

Physical Requirements & Attendance

Acceptable level of hearing and vision to perform job duties.
Adhere to company work hours, policies, procedures, and rules governing professional staff behavior.
Regular attendance required.

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1mo ago

senior digital product manager, App & Web Ordering

Starbucks Seattle, WA

Seattle, WA

1mo ago Closed

$130k - $217k/yr Full time Senior Checkout Customer Experience

This position is no longer accepting applications (closed Sep 18, 2026).

Job Description

Lead the strategy and execution for Starbucks App & Web Ordering across iOS, Android, and web.

Responsibilities

Define and drive App & Web Ordering strategy by connecting customer needs, behavioral insights, business priorities, and the broader Starbucks digital strategy into a clear vision and roadmap across iOS, Android, and web.
Own and prioritize end-to-end ordering experiences, including product discovery, menu navigation, customization, cart, checkout, payment, fulfillment selection, post-order moments, and new ordering occasions.
Lead end-to-end discovery to launch for customer-facing products: frame ambiguous problems, run research and opportunity assessments, validate concepts, create business cases, and define requirements.
Develop learning plans and success measures for initiatives.
Partner with UX Design, UX Research, and native app, web, platform, and service engineering teams to sequence work, manage dependencies, and deliver accessible, reliable products at scale.
Integrate merchandising into the ordering journey through collaboration with Marketing, Creative, Loyalty, Merchandising, Analytics, Data Science, Payments, and Store Operations.
Bring relevant product storytelling, recommendations, offers, and seasonal priorities into the experience without disrupting the customer journey.
Define KPIs, evaluate experiments, assess launch performance, manage cross-portfolio dependencies, and communicate tradeoffs and results.
Mentor other product managers.

Requirements

5+ years of progressive responsibility in digital product management.
Experience building and delivering customer-facing mobile application experiences across iOS and/or Android; mobile ordering, digital commerce, or transaction-based experiences are strongly preferred.
Strong ability to manage multiple initiatives, coordinate cross-functional teams, maintain clear scope and value, and ensure timely execution.
Comfort and curiosity navigating AI technologies for business applications.
Strong communication skills, both written and verbal.
Proficiency applying quantitative and qualitative data analysis to product decisions.
Experience with customer research, experiment design, and A/B testing.
Curious, highly motivated, and self-directed approach.

Benefits

Medical, dental, vision.
Basic and supplemental life insurance, and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave.
Family expansion reimbursement.
Paid vacation from date of hire.
Sick time (accrued at 1 hour for every 25 hours worked).
Eight paid holidays.
Two personal days per year.
401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.).
Starbucks equity program (Bean Stock).
Incentivized emergency savings.
Financial well-being tools.
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
Student loan management resources.
Access to other educational opportunities.
Backup care and DACA reimbursement.
Reasonable accommodations to job applicants with disabilities.

Work location: Seattle, WA (onsite). Salary: USD 130,300 - 217,400 per yearly.

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