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10d ago

Product Operations Manager

Splitero San Diego, CA 🇺🇸 Remote

San Diego, CA

10d ago

$130k - $160k/yr Full time Marketing Application Support Business Systems

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Job Description

Splitero is looking for a Product Operations Manager to build and run the operating layer that connects Splitero’s product and engineering teams with the operations organization that supports them. In this role, you’ll own the end-to-end intake and release enablement workflow, create measurement and feedback loops, and strengthen the processes and tooling that help features land successfully and improve roadmap inputs.

What you’ll own

Lead first-line review of inbound bug reports and operational issues, including reproducing, investigating, validating, and collecting the context needed before anything reaches a PM or engineer.
Separate false positives and work-as-designed reports from material issues, then route validated items to engineering with complete, well-formed tickets.
Assemble fast fact bases for material issues (such as scope, duration, and affected records) to support PM and director impact decisions.
Meet and report on response-time SLAs to operations, with speed treated as a core deliverable of the role.
Build and run a product enablement program for the operations org, including release training, documentation, change communications, and adoption follow-up with operational stakeholders.
Own the distinction between shipped and landed by verifying adoption after launch and closing gaps at the source with analytics and engineering support.
Turn recurring patterns of false positives and confusion into targeted training interventions, and provide actionable feedback to product and engineering to improve internal and external user experiences.
Instrument the intake system so every report is categorized (bug/training gap/product gap/config), trended over time, and published for visibility.
Support confirming definition-of-done gates in the release process, including tracking requirements, enabling readiness, and monitoring new features through release phases.
Produce recurring feedback reports that feed roadmap planning through a systematic voice of internal users, partners, and homeowners using Splitero’s platform.
Extend existing project management tools and workflows for intake, triage, and enablement; assess what exists, build on what’s working, and define what future success looks like.
Run product team operating cadences tied to delivery, including QBR preparation, delivery handoffs, and roadmap tooling.
Design the function for scale, with documentation and measurable outcomes that allow the work to split into dedicated support and enablement roles as the company grows.

Requirements

5–8 years across product operations, product management, technical program management, and/or product support.
Strong technical experience in a SaaS organization, with the ability to ask effective technical questions, triage issues, and assess urgency across product and operational conversations.
Experience standing up at least one function or process from scratch at a scaling company, including the ability to explain what you’d do differently and why.
Investigative instincts, including comfort reproducing issues and separating “broken” from “misunderstood.”
Technical credibility with engineers in either the Salesforce ecosystem or the open-source ecosystem of Node/React/Next/Postgres (or similar).
Experience driving adoption or enablement for non-technical audiences, with an understanding that communication shipped does not guarantee behavior change.
Data-fluency, with a tendency to count, trend, and use data for alignment across cross-functional teams.
Diplomatic accountability, including the ability to explain “not yet” to directors and “that’s not a bug” to operations with clear reasoning and next steps.
Track record at a startup or growth-stage company, comfortable with ambiguity as processes are refined.

Technologies

Salesforce
Node, React, Next, Postgres

Reporting & collaboration

Reports directly to the VP of Product & Engineering.
No direct reports.
Works with product directors, the QA team, engineering stakeholders, and production managers.

Preferred

Experience in fintech, lending, or another operations-heavy regulated business.
Experience with ClickUp or similar work-management platforms as an admin/process designer.
Experience building triage, escalation, or support processes with SLAs.
Salesforce experience and/or certifications in administration, engineering, or product management.
Prior PM experience, with product judgment to determine what to escalate versus what to absorb.

Location & salary

Location: San Diego, CA (remote)
Salary: USD 130,000 - 160,000 per year
Minimum experience: 5 years

Benefits

Fully Remote Team
OneTeam Culture
Generous Resources (monthly cell and internet stipend; access to any WeWork location)
Premium Healthcare (comprehensive healthcare plans for you and your family eligible on their first day)
Flexible PTO and Parental Leave

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1mo ago

Manager, Product Manager - UX/UI & Merchandising

Information Technology Senior Management Forum New York, NY

New York, NY

1mo ago Closed

$180k - $205k/yr Full time Manager Automotive Ui Customer Experience

This position is no longer accepting applications (closed Aug 22, 2026).

Job Description

UX/UI focused Product Manager responsible for leading the frontend customer experience and merchandising strategy for the Car Rental vertical, coordinating across the Brex and Capital One Travel portals.

Job Details

Location: New York, NY (onsite)
Salary: USD 179,700 - 205,100 per year
Experience: Minimum 3 years of Product Management experience
Education: Bachelor's or Master's Degree in a quantitative field

Responsibilities

Own the Front-End Car Funnel: Lead the end-to-end user journey for car rentals across the Brex and Capital One Travel portals, from initial search and discovery to checkout and confirmation.
Intelligent Merchandising: Define how car rental inventory, rates, and add-ons such as insurance and fuel options are structured, prioritized, and displayed to users to maximize engagement and conversions.
Bridge the Complex to the Simple: Collaborate closely with the backend supply team to translate API capabilities and negotiated rates into clean, intuitive UI/UX features.
A/B Testing and Optimization: Continuously analyze user behavior, identify drop-off points, and optimize checkout funnels by running experiments to improve the digital product experience.

Requirements

Currently holds, or is in the process of obtaining, one of the following with the expectation that the degree will be conferred on or before the scheduled start date: A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), or Business or Marketing
Bachelor's degree in any field and 3 years of Product Management experience

Ideal Candidate Profile

Marketplace/eCommerce: Strong product background scaling high-traffic consumer marketplaces or ecommerce funnels.
Heavy UX/UI Focus: Proven track record delivering consumer-centric, design-forward features with a keen eye for information architecture and presenting complex options clearly, such as varying car tiers and rental policies.
Supply & Demand Fluency: Understands conversion nuances in transactional funnels where supply availability and pricing shift dynamically.

Skills & Competencies

Conversion Rate Optimization (CRO): Deep understanding of user psychology, funnel friction, and creating seamless checkout flows.
Data-Driven Merchandising: Ability to use data to determine optimal ways to bundle, filter, and surface products to consumers.
Collaborative Translator: Capable of working with a deeply technical core backend team to ensure engineering capabilities align with an elite front-end experience.

Capital One Product Framework

Human Centered: Focuses on internal and external customer needs to reimagine and innovate product solutions.
Business Focused: Delivers meaningful outcomes through leverage and execution excellence.
Technology Driven: Leverages technology to deliver innovative and resilient solutions that provide near-term and long-term value.
Integrated Problem Solving: Identifies and resolves complex problems to deliver outcomes while mitigating product risks.
Transformational Leadership: Guides cross-functional teams to address customer problems and align the organization.

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Frontend Product Jobs

Product Operations Manager

Manager, Product Manager - UX/UI & Merchandising

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