Associate Product Manager

World Bank Group offers mission-driven work enabled by transformative information and technology. Within the Information and Technology Solutions (ITS) organization, the ITS Operations Products (ITSOP) unit builds modern digital platforms and AI-enabled solutions that support thousands of front-line staff across 150+ locations. This onsite role in Washington, DC brings product strategy and delivery together to improve how financing operations run through fit-for-purpose technology and smarter business processes.

What you will do

In the Associate Product Manager role within ITSOP, you will optimize operations by shaping product requirements, roadmap, and execution for the Financing domain. You will work closely with business stakeholders to understand goals and pain points, then synthesize needs and opportunities across the domain to guide product decisions.

• Engage business stakeholders to capture product requirements and objectives, identifying needs and opportunities across the Financing domain.
• Direct market and user research to form hypotheses for product strategy; use user feedback and analytics to validate and refine requirements.
• Define and communicate product strategy, roadmap, and vision, ensuring alignment with ITS and WBG priorities and desired client outcomes.
• Drive product decisions by balancing business value, operational risk, compliance requirements, technical feasibility, and user experience.
• Identify opportunities for process simplification, automation, and operational efficiency across the financing lifecycle.
• Collaborate with the Agile Release Train to support timely delivery of the product roadmap and continuous value delivery.
• Design product governance (decision rights, roles, cadences) and ensure compliance with WBG governance policies and standards.
• Balance new investments, enhancements, and technical debt to maximize value while managing risk.
• Serve as the primary point of contact for the product, communicating roadmap, status, risks/issues, and outcomes to leadership and user groups.
• Oversee vendor relationships (as applicable) to ensure resource availability and alignment on scope and quality.
• Propose strategic investments that support product development and manage technical debt, preparing inputs for governance and funding decisions.
• Monitor product financial management to ensure budget availability and adherence to WBG processes.
• Define and track success metrics using OKRs/KPIs for outcomes, adoption, reliability, and operational efficiency, guiding prioritization using evidence and analytics.
• Monitor operational health and support volumes, driving improvements that increase user value and reduce total cost of ownership.

What you bring

• Master’s degree in computer science/STEM with 8 years of relevant experience, or bachelor’s degree with 10 years of relevant experience, or an equivalent combination of education and experience.
• Demonstrated expertise in product management for complex product portfolios (including backlogs, performance, and portfolio health).
• Advanced expertise in stakeholder engagement and product performance management, including value proposition development, data-driven decisions, human-centered design, roadmap and requirement analysis, and sprint planning.
• Demonstrated expertise in emerging technologies, systems thinking, change management, and innovation methodologies such as AI, design thinking, and Agile.
• Experience working in large, complex organizations or international development settings with delivery in a global model.
• Excellent analytical, problem-solving, and communication skills.
• Ability to plan and coordinate cross-team delivery within Agile/SAFe environments (e.g., Azure DevOps), with awareness of technical constraints and tradeoffs.
• Ability to provide thought leadership, including developing and presenting high-impact business cases and portfolio analysis to large stakeholder groups.
• Expertise in World Bank financing operations, operational policies, lending instruments, and project lifecycle management preferred.
• Strong understanding of operational modernization initiatives, process simplification, workflow automation, and digital transformation preferred.
• Knowledge of the World Bank Financing domain and operational constraints preferred.
• Certifications in SAFe (SAFe Product Manager/Product Owner or SAFe Agile Product Manager) and other certifications (e.g., Design Thinking, AI) would be preferred.

Benefits

• Retirement plan
• Medical, life and disability insurance
• Paid leave, including parental leave
• Reasonable accommodations for individuals with disabilities

Culture and context

The ITS Vice Presidential Unit (VPU) enables the World Bank Group mission of ending extreme poverty and boosting shared prosperity on a livable planet through transformative information and technologies. ITSOP strengthens digital enablement of business processes with a modern, flexible, and user-friendly platform, and it drives delivery of AI-powered business solutions to accelerate data-driven decision-making across the institution.

WBG culture attributes include sense of urgency, thoughtful risk-taking, and empowerment and accountability to act and hold each other accountable for results.

Technologies

• Agile Release Train
• OKRs, KPIs
• AI
• Design thinking
• Agile, SAFe
• Azure DevOps
• Human-centered design

Work location: Washington, DC, United States (onsite)