AVP, Commercial Product Operations

UPMC is seeking an AVP, Commercial Product Operations to lead and oversee the UPMC Health Plan commercial product suite, including fully insured, ASO, Exchange products, and sales and retention support. This onsite role in Pittsburgh is focused on operational execution, technology platform oversight, and financial performance, with cross-functional leadership to help drive sales, retention revenue targets, and broader corporate objectives.

What You’ll Do

• Collaborate cross-functionally to support timely, appropriate implementation of new sales and renewal processes that improve acquisition and retention results.
• Build and evolve the sales support structure and operating model to support long-term strategies aligned to the Health Plan/CM Product vision.
• Own planning and performance by establishing business plans and budgets across service lines and meeting aggressive targets.
• Provide account management for major accounts and maintain key relationships.
• Continually evaluate operations across business lines and service offerings, including development of new services and strategic direction.
• Partner with Clinical, Finance, and other departments to maximize revenues, reduce Clinical and Administrative expenses, and generate gross profit.
• Oversee sales support end-to-end, including front-end and back-end analysis/compliance and quoting, sales operations (reporting, financial analysis, quotas/commissions, and install base), and inside sales consultants supporting product lines.
• Lead IT development and support for product lines, and work with the VP, ISD on sales enabling technologies by prioritizing investments to improve sales and renewal productivity.
• Develop training, performance improvement, and education programs in collaboration with Clinical, Network, and Quality for both internal and external partners.
• Stay current on local, regional, and national affairs, policies, and legislation impacting business operations and products.
• Provide counsel to the President, CM Product, including implementation of strategic initiatives and supporting technologies.
• Lead financial and data analysis, including measurement, tracking, reporting processes, and ongoing performance insights.
• Provide leadership on customer trends and objectives, recruit, retain, and develop a high-performing team, and manage relationships across departments.

What You Bring

• BA/BS from a reputable, accredited institution.
• 10+ years of success in leadership roles with progressive management and operations experience in health or general insurance markets.
• Strong understanding of new product development.
• 5+ years of Director-level experience managing a large and dispersed team.
• Ability to collaborate across the organization and establish relationships and efficient processes.
• Profound understanding of latest concepts, practices, procedures, and trends in a consumer-driven environment.
• Working knowledge of all business functions, including media relations and community relations.
• Excellent written and oral communication skills, plus strong interpersonal and team skills.
• PA Health and Accident License required.

Location

Pittsburgh, PA 15219 (onsite)