Support the NHL’s digital platforms with hands-on operations, troubleshooting, and Club enablement across league and gameday escalations.

Provide gamenight support for league and club escalations
Maintain document control, logs, and task assignment lists
Run troubleshooting for reported issues and escalate to the right channels when resolution is not achieved
Act as a first-line point of contact for Clubs to support use of tools for site production and digital platform operations
Partner with internal teams (including content, marketing, sales, and production) to deliver projects and meet digital commitments
Contribute to page/site building and updates, including ongoing work as time allows on pages, hubs, and sites
Build and update using specified tools, including Forge and REACT PB, plus other content management tools

Knowledge of hockey, with a firm comprehension of history, rules, and culture
Highly organized approach with attention to detail and strong follow-through
Mature, reliable team player with a positive, energetic attitude
Availability to work nights and weekends during specific events and times in the hockey season
Ability to learn and apply digital tools and platforms
Strong written and verbal communication
Bachelor’s degree
Experience with Content Management Systems to produce sites and operate platforms (plus)
Experience working in Deltatre’s Forge and Page Builder
Experience working in a remote environment with clear communication to colleagues
Experience with live streaming and VOD operations

Paid Time Off (PTO): paid holidays, vacation, personal and sick days, plus an extra day off for your birthday
Comprehensive health benefits (medical, dental, vision) effective on the first day with no waiting period; the NHL subsidizes a large portion of costs
Employee Assistance Program (EAP) for mental, physical, and financial health
Digital wellness resource focused on sleep, movement, and focus (confidential and at no-cost)
Childcare Leave (primary caregiver): up to 12 weeks paid at full pay
Childcare Leave (non-primary caregiver): up to 6 weeks paid at full pay, within the first 6 months following birth, adoption, or placement
Savings Plan including 401K with pre-tax and Roth options, plus non-elective employer contributions
Hybrid work schedule availability for a majority of roles
Pre-tax commuter benefit plan
NHL Partner Rates with exclusive pricing from partners, including savings on travel and consumer goods and services, plus the NHL Store

Location: New York, NY (onsite)
Job type: part time
Salary: USD 30 - 35 per hourly
Education: Bachelor’s degree

Coordinator, Product Operations

Job Description