Associate, Product Operations (External Agency Staff)

The NFL Digital Media Technical Operations team is seeking a temporary Product Operations Associate to support digital platforms including NFL+, NFL.com, the NFL app, and Clubs Sites. In this role, you will act as a central operational communication hub across product, engineering, marketing, sales, and legal, reporting to the Senior Director of Digital Operations.

Location

• Inglewood, CA (onsite)

Role Summary

This position supports in-market products and digital programming through stakeholder communications, process improvement, operational analytics, and live event execution. You will coordinate cross-functional planning from process and product ideation through in-market consumption, and help maintain operational readiness during game days and major league tentpole events.

Responsibilities

• Serve as the central point of contact for communication and stakeholder management across NFL in-market products, spanning product marketing, in-market operational support, content strategy, product enhancements, engineering, business development, and legal.
• Produce concise plans and presentation materials for cross-functional teams, including senior leadership, from ideation to in-market consumption.
• Develop, manage, and continuously improve scalable processes to help Digital Programming and Product teams meet goals more efficiently.
• Develop, manage, and enhance business analytics for in-market performance, including operational KPIs.
• Foster and maintain technical partnerships with external and internal clients and vendors.
• Provide operational support for digital O&O platforms on all gamedays and around league tentpole events, including reporting and issue prioritization.
• Manage operational execution and support for live streaming digital shows on NFL.com.
• Manage content updates within the CMS for stakeholders across digital content programming, editorial, and the League, including active NFL.com webpages.
• Manage requests for access on NFL.com for API portals, databases, and ecommerce platform services.
• Oversee new and existing partner integrations, including authentication management for NFL O&O products (including MVPD and broadcast partners).
• Act as the central point of contact for live broadcast blackout and retrans management and communications.
• Maintain relationships with partner support teams operating within and outside the NFL.com support instance.
• Manage the Service Desk Jira board (Kanban) and ensure tickets are properly QA’d.
• Help communicate club product needs and support service desk developers with the information required to troubleshoot bug tickets.
• Maintain an overall understanding of NFL and club issues to support prioritization.
• Create runbooks and instructional articles to assist clubs with product updates.
• Serve as a liaison between clubs and NFL streaming services during preseason.
• Quickly triage incidents impacting all clubs.
• Send release notes to clubs and communicate platform updates and outages.

Required Qualifications

• BS or BA in business, marketing, communications, computer science, or related field (preferred).
• Minimum 5 years working in product management, project management, business analysis, and live event support in a large-scale media environment.
• Passion for the NFL and its clubs.
• Ability to supervise employees, handle conflict, manage change, and improve operations.
• Strong problem-solving skills and motivation to drive positive change.
• Prior experience with Content Management Systems (CMS).
• Prior experience providing operational support for web and mobile-based applications.
• Prior experience managing a JIRA board and writing user story tickets.

Preferred Qualifications

• Experience with HTML, CSS, and JavaScript.
• Proficiency with design tools such as Adobe Creative Suite.
• Strong knowledge of third-party authentication work streams.
• Avid interest and knowledge of NFL football.
• Ability to create and maintain documentation and runbooks.

Technologies

• Jira
• Kanban
• Content Management Systems (CMS)
• HTML
• CSS
• JavaScript

Additional Attributes

• Ability to understand and document business rules.
• Attention to detail and strong organizational skills.
• Ability to excel collaborating with teams.
• Capacity to quickly learn new systems and programs.
• Strong interpersonal, verbal, and written communication skills.
• Ability to lead in a collaborative, cross-functional environment.
• Strong multitasking and prioritization in a fast-paced environment.

Travel

• Up to 15% travel required.

Compensation

• $2,200 - $2,500 USD per weekly

Expected Hours and Temporary Assignment

• Temporary role providing leave coverage, anticipated to work for up to 8 months based on business needs.
• Minimum 40 hours per week.
• Flexible schedule required, including weekends (specifically Sundays in-season) and Holidays.
• Ability to work all NFL game days in-office, including Preseason, Regular Season, and Playoffs.
• Onsite requirement at the NFL LA office in Inglewood, CA.

Work Arrangement and Relocation

• In-person onsite work is prioritized; remote and/or hybrid options are not offered.
• NO relocation assistance will be provided.

Third-Party Agency Employment Terms

This job posting is for a position with one of the NFL’s third-party agency partners that provides services to the NFL. The selected individual will be an employee of that third-party agency and not the NFL. All compensation, benefits, and employment terms are handled by the agency. The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency.

Benefits Information

• In-person work at NFL offices is emphasized to support collaboration, connection, and culture.