Development Product Owner - Mid Level, Marketing Technology Enablement

USAA is seeking a Development Product Owner to support Marketing Technology Enablement as part of an agile delivery environment. In this hybrid role in San Antonio, TX, you will represent the business on the team by shaping user stories and translating requirements into work technical teams can execute, helping enable new marketing capabilities while maintaining alignment to business objectives.

As a mid-level product owner, you will help balance investment decisions with business value, support compliant delivery, and ensure that outcomes can be tested, validated, and adopted by the teams and stakeholders who rely on them.

How you’ll contribute

• Partner with business leaders and Subject Matter Experts to understand strategy and vision, then write, refine, accept, and prioritize stories and or features that support effective and compliant solutions while balancing investment with business value.
• Own and maintain a prioritized work backlog for one or more Agile teams, ensuring user stories include acceptance criteria that are consumable and testable by the Agile team or program.
• Review and accept output from I/T and or business development to confirm specified acceptance criteria are completed.
• Act as a direct business representative to one or more delivery teams, reflecting the customer perspective throughout the product delivery cycle.
• Collaborate in cross-functional teams including user experience partners, designers, business analysts, developers, testers, and others to develop, execute, and release work aligned to program and or product road maps.
• Work with sponsors, stakeholders, and IT to translate business requirements from relevant business processes, building an understanding of needs, measures, and risks and controls.
• Partner with change partners and key stakeholders to prepare the business for change, providing tactics and metrics for benefits, adoption, and risk using existing change management routines as needed.
• Execute robust test planning, including user acceptance testing and production validation.
• Apply proficient knowledge across multiple business or system domains to contribute effectively at the project level.
• Ensure risks associated with business activities are identified, measured, monitored, and controlled in line with risk and compliance policies and procedures.

What you bring

• Bachelor’s degree; or 4 years of relevant education and or experience.
• 4 years of experience in process improvement, project delivery, business/requirements analysis, or in directly related supported business operations and or product line work.
• Proficiency with Microsoft Office, applicable databases, and project management tools.
• Proficiency with multiple software delivery methodologies, including Agile and Waterfall.
• Experience analyzing business requirements and identifying opportunities to streamline business processes in alignment with a risk management framework and regulatory requirements.
• Understanding of process engineering methodologies and change management practices.
• Ability to work independently to gather business requirements, process flows, and use cases, then develop and deliver business capabilities within the approved methodology, including writing user stories and following the development process through user story acceptance.
• Analytical and problem-solving skills, with demonstrated ability to identify, analyze issues, and prioritize solutions or decisions.

Technologies

• Microsoft Office
• Agile
• Waterfall

Compensation and benefits

• Salary range: USD 85,040 - 162,550 per year.
• USAA uses an effective process for assessing market data and establishing ranges to stay competitive.
• Pay within the range is based on experience and market data for the position.
• Actual salary may vary by location.
• Employees may be eligible for pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors.
• Comprehensive medical, dental, and vision plans
• 401(k) and pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education

Additional details

• Location options: San Antonio, Texas; Charlotte, North Carolina; Colorado Springs, Colorado; Phoenix, Arizona; Plano, Texas; Tampa, Florida.
• Relocation assistance: Not available for this position.
• Visa sponsorship: USAA does not provide visa sponsorship for this role. Do not apply if you will need immigration support now or in the future (for example, H-1B, TN, STEM OPT Training Plans, etc.).
• Application window: Applications are accepted on an ongoing basis and the posting remains open until the position is filled. Candidates are encouraged to apply the same day they view the posting.

What sets you apart

• Experience implementing Salesforce capabilities.
• Experience enabling technology to support the creation and execution of client-facing materials.
• Experience working with Marketing departments.
• Prior U.S. military service or being a military spouse or domestic partner is highly valued.