Product Operations Director

Join Inmar in Winston-Salem, NC (onsite) as a director-level individual contributor leading product operations for a MarTech organization of approximately 72 people. This role builds the operating cadence, governs roadmap execution, and drives cross-functional process adoption across Product Management, Engineering, Sales, and Client Success to translate strategic priorities into coordinated delivery.

What you’ll own

• Own the MarTech operating cadence end-to-end, facilitating product council sessions, quarterly planning cycles, and retrospectives.
• Manage roadmap governance, including support for tradeoff discussions backed by portfolio impact analysis when competing requests impact capacity.
• Coordinate cross-functional release readiness checklists for major launches, proactively identifying and escalating gaps.
• Facilitate quarterly objective-setting with PMs, engineering leads, and business stakeholders, translating strategic priorities into measurable quarterly deliverables with binary success criteria.
• Build and maintain product investment models connecting roadmap initiatives to revenue impact, supporting analytical infrastructure for R&D ROI attribution, scenario planning, and board-level investment reporting.
• Support adoption of the platform operating model, guiding teams through new workflows with outcome-driven thinking using business and adoption metrics.
• Partner with the VP of Product Operations on executive communication by preparing strategic narratives that link operational metrics to business outcomes.
• Provide cross-functional influence across Product, Engineering, Sales, and Customer Success, networking with senior internal and external parties as needed.
• Own the Voice of Customer (VOC) infrastructure, with a focus on managing Sales Led and Product Led products in partnership with PMM.
• Drive adoption of the ProdOps operating system across the MarTech product organization.
• Own data hygiene and process compliance, continuously improving the operating model using feedback and operational insights.
• Manage the feedback loop between internal users and system design to ensure processes are adopted and sustained.
• Engage with modern tooling and ways of working, supporting investments in advanced tooling for analytical and reporting workloads so the team can focus on facilitation, judgment, and relationships.
• Support the operational dimensions of managed-service-to-platform transitions, including beta program design, pilot governance, and structured learning frameworks separating product validation from commercial readiness.
• Perform other duties as assigned and comply with all policies and standards.

What you bring

• Bachelor’s degree in business, technology, operations, or a related area.
• 7+ years of experience in Product Operations, Program Management, or Technical Program Management at a platform or SaaS company, including at least 2 years in a senior or lead capacity (or an equivalent combination of experience and training).
• Demonstrated facilitation skills, with the ability to drive decisions among senior stakeholders with competing priorities.
• Cross-functional experience at scale working at the intersection of Product, Engineering, Sales, and Customer Success in complex organizations.
• Experience building reporting or analytical infrastructure connecting product activity to financial outcomes (such as R&D investment attribution, revenue impact modeling, or portfolio-level ROI analysis).
• Ability to design processes and drive adoption, balancing rigor and pragmatism.
• Proficiency with Google Suite and Microsoft Office Suite.

Tools you’ll use

• Google Suite
• Microsoft Office Suite
• Airtable

Compensation

The hiring range for this position is USD 110,926.13 - 184,876.88 per year. Depending on level and role, the position may include annual discretionary bonuses through the Core Company Performance Bonus Plan, equity grants, sign-on bonuses, tailored incentive opportunities, and additional discretionary compensation (including Growing Revenue Incentives, Corporate or VIP Bonuses, and deferred compensation opportunities). Final offers may vary based on factors including geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without employer sponsorship now or in the future.

Benefits at Inmar

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)
• Flexible time off and 11 paid holidays
• Family-building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement
• Perks and discount programs

Preferred qualifications

• Exposure to retail media, AdTech, or marketing technology.
• Experience with managed-service-to-platform transitions.
• Familiarity with Airtable as an operational tool.
• Understanding how margin, efficiency, and scalability considerations influence product decisions.
• Experience building or scaling a ProdOps function from early stage.
• Experience with the operational needs of shifting commercial models during managed-service-to-platform transitions.

Inmar associate expectations

• Put clients first with a positive attitude, willingness to listen, and consistent behaviors that support short- and long-term client needs and expectations.
• Treat clients and teammates with courtesy, consideration, and tact, communicating effectively to delight and retain clients.
• Build collaborative relationships and work cooperatively to accomplish objectives and achieve results.
• Set and attain achievable, yet aggressive, goals with urgency and accountability.
• Follow Flawless Execution principles to turn mission into action while complying with quality, service, and productivity standards.
• Support a safe work environment by following safety rules and regulations and reporting safety hazards.

Recruitment fraud notice

Recruitment fraud is a common scam where individuals pose as employers to offer fictitious job opportunities. Inmar will never ask for payment or sensitive personal information during the hiring process. Verify roles on Inmar’s official Workday Careers site and review the full notice to learn how to spot scams.