Director, Agile Product Owner - Producer Lifecycle Management

Lead agile delivery for capabilities in the producer management platform at The Travelers Companies, Inc. In this onsite role in Hartford, CT, you will help set priorities, shape a clear product vision and roadmap, and partner across business and technology leadership to deliver outcomes in an agile way, including conversational AI and agentic workflows. The role also includes guidance on trade-offs and investments through the Tech Circle Lead, with collaboration across engineering, experience design, and architecture.

What you’ll do

• Set backlog priorities and sequencing for the producer management platform, including AI assistant products.
• Coordinate platform direction with business partners and domain product owners so platform capability and domain changes progress together.
• Own the product vision and roadmap, keeping them clear and current.
• Develop a practical understanding of how the business operates and what it is trying to achieve.
• Partner with business teams to identify where new capability, including AI, can help and bring options to the conversation.
• Translate shared needs into features with business partners involved in decision-making.
• Support adoption after launch by helping partners understand the value of new capability.
• Shape conversational AI experiences for agents and the teams that support them.
• Identify opportunities for agentic workflows to take on routine, multi-step work starting small and expanding as results prove out.
• Find ways for AI to support integrations and data flows, not just user-facing features.
• Partner with engineering on design choices, guardrails, and readiness for production.
• Write and refine epics and features with clear outcomes and acceptance criteria.
• Collaborate with the Scrum Master and engineering on planning, trade-offs, and delivery.
• Define success and measure outcomes.
• Build trusted relationships and keep business partners, domain product owners, and engineering informed and involved.
• Frame choices clearly to enable informed decisions and alignment on priorities and trade-offs.
• Follow through on commitments and close the loop when plans change.
• Work with platform engineering lead, Scrum Master, experience design, and architecture to shape solutions.
• Communicate product direction, progress, and risk to business and technology leadership.

What you bring

• Bachelor’s degree.
• Six or more years of experience in Agile product management.
• Two years of work experience within the discipline being supported (for example: Claim, Risk Control, Technology, Project Management, Production, Application Development, etc.).
• Three years of experience articulating and translating business strategy, product vision, and analysis for a product.
• Product leadership on conversational AI experiences or agentic workflows.
• Experience applying AI beyond the user interface, including integrations and data flows.
• Platform product thinking across multiple capabilities and user groups.
• Experience working with technical teams on design trade-offs, guardrails, and production readiness.
• Data-informed decisions and outcome measurement.
• Insurance distribution, producer licensing, or onboarding experience.
• Three years of work experience in a related field.
• Three years of experience motivating and influencing teams.

Benefits

• Health Insurance
• 401(k) match: Travelers matches contributions dollar-for-dollar up to the first 5% of eligible pay (subject to an annual maximum)
• Paying it Forward Savings Program: student loan debt support via annual 401(k) contributions
• Pension Plan that is 100% funded by Travelers
• Paid Time Off: minimum of 20 days annually, plus nine paid company Holidays
• Wellness Program: tools, discounts and resources, including a mental health program with free professional counseling services, health coaching, and other resources
• Matching Gift and Volunteer Rewards program

Compensation

Annual base salary range: $123,400.00 - $203,600.00

The actual salary will depend on factors including scope, complexity, location, skills, education, training, credentials, experience, and other conditions of employment. Employees may also be eligible for performance-based cash incentive awards.

Equal Opportunity: The Travelers Companies, Inc. is an equal opportunity employer and values the unique abilities and talents each individual brings to the organization.