Director, UX & Research

As the Director of UX & Research at Accruent, you will steer design strategy, user research, and design engineering across a diverse multi‑product portfolio. You will lead a multidisciplinary team, champion human‑centered design, and drive AI‑enabled design workflows. This onsite role is based in Dallas, TX, with a salary range of USD 137,200 to 229,100 per year, plus eligibility for a bonus or equity as part of the total compensation. Accruent supports Growth Without Limits, offering resources, coaching, and opportunities to grow personally and professionally.

Responsibilities

• Design Strategy & Vision: Define and promote a forward‑looking design direction that aligns with long‑term company goals and raises the standard across a broad product portfolio.
• Team Leadership: Build, mentor, and scale a high‑performing team of Product Designers and User Researchers, fostering radical accountability and creative excellence.
• Design Systems & Engineering: Guide the evolution of a global design system, ensuring smooth handoffs between Design and Engineering through advanced Design Engineering practices and shared component libraries.
• User‑Centered Discovery: Lead deep user research and empathy initiatives to identify market whitespace and validate complex solutions before they reach the roadmap.
• Experimental Rigor: Drive a robust culture of experimentation, using A/B testing and user research to optimize journeys and business outcomes.
• AI Innovation: Integrate cutting edge AI tools for design into the team's workflow to accelerate prototyping, automate repetitive tasks, and enhance creative output.
• Cross‑Functional Orchestration: Collaborate closely with Product Management and Engineering leadership to balance aesthetics, feasibility, and ROI.
• Portfolio Experience Leadership: Ensure coherent experiences across a diverse multi‑product portfolio, driving convergence and consistent interaction patterns while respecting product‑specific workflows.

Requirements

• Proven Leadership: 10+ years in UX or Product Design, with at least 5 years in a senior leadership role scaling B2B SaaS design teams.
• Strategic Mindset: A track record of guiding abstract vision to a measurable market win through deliberate product outcomes.
• Technical Sophistication: Deep expertise in Design Engineering, user‑centered design, and managing complex design systems at scale.
• Research & Analytics Fluency: Ability to leverage qualitative research and quantitative data (A/B tests, usage metrics) to inform design decisions with conviction.
• AI Literacy: Experience using or implementing AI tools to optimize design processes and improve the end user experience.
• Stakeholder Mastery: Skill in navigating organizational dynamics and communicating the business value of design to C‑suite stakeholders.
• Education: Bachelor’s degree in Design or a related field is required; Master’s degree is preferred.

Technologies

• Amplitude
• Mixpanel
• Pendo
• AI tools for design

Benefits

• Bonus or Equity

Ready to Build What’s Next

If you are a growth‑driven SaaS product leader who thrives on building, scaling, and guiding through change, this is your next opportunity. At Accruent, you will influence the trajectory of a broad product portfolio and help shape outcomes across industries. Accruent supports Growth Without Limits, providing resources, coaching, and opportunities to advance personally and professionally.