eCommerce Product Manager - Shop & Browse

This role at Floor and Decor Outlets of America, Inc. oversees the customer shopping experience on flooranddecor.com, starting with Ratings & Reviews and expanding to other shop and browse features.

Responsibilities

• Define and prioritize features across the shop and browse journey, including ratings & reviews, product listings, product detail pages, search, and related experiences based on identified needs and opportunities.
• Provide actionable prioritization guidance to the Shop & Browse Product Manager, aligned with business goals and customer needs.
• Engage in production support activities such as reproducing issues, analyzing customer sessions and system logs to assess impact, root causes, and potential fixes.
• Perform market and competitive research, incorporating user feedback to identify pain points, opportunities, and trends in ecommerce.
• Work with cross-functional teams to capture requirements, author user stories, and develop product specifications that support the end-to-end customer experience.
• Coordinate with engineering to ensure timely, high-quality delivery of features, enhancements, and technical integrations.
• Lead user acceptance testing to verify that new features meet functional, usability, and performance standards.
• Define, track, and analyze KPIs such as conversion rate, checkout abandonment, fulfillment times, and customer satisfaction to measure feature impact and identify improvement areas.
• Leverage data analysis and user insights to continuously optimize features and guide data-driven product decisions.
• Adjust features and strategy in response to evolving user needs, market dynamics, and feedback.

Requirements

• Minimum of 2 years in digital product management and/or business analysis.
• Strong analytical skills and the ability to learn quickly.
• Highly organized with strong problem-solving capabilities.
• Able to manage multiple priorities in a fast-paced environment.
• Solid understanding of the Software Development Life Cycle (SDLC) and Agile methodologies, with experience partnering closely with engineering and design teams.
• Proven ability to juggle multiple concurrent initiatives, balancing online and in-store impact and requirements.
• Data-driven mindset with the ability to shape product vision and requirements for web and omnichannel retail contexts; proficient in using data to inform decisions.
• Experience using data to drive short- and long-term product decisions for online sales growth and customer satisfaction; proficient in Microsoft Excel.
• Track record of delivering digital products end-to-end, from ideation and roadmap planning to launch and post-launch analysis.
• Effective cross-functional collaborator bridging business, technology, and customer experience teams to achieve unified results.
• Ability to work independently as well as with others to execute tasks and achieve results.
• Strong written, verbal, interpersonal, and negotiation skills, with the ability to communicate effectively across technical and non-technical audiences including senior leadership.

Technologies

• Salesforce Commerce Cloud / Demandware
• Microsoft Excel

Benefits

• Bonus opportunities and career advancement at every level.
• Programs to help you reach financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
• Work-life balance, including paid vacation and sick time for eligible associates, paid holidays plus a personal holiday, and Paid Volunteer Time Off starting on Day 1.

Ideal but not required

• Customer-Facing Digital Product
• Ratings & Reviews
• Customer Generated Content
• Product Data Modeling
• 1+ years of ecommerce experience ideally with Salesforce Commerce Cloud / Demandware

Working Conditions

• Limited travel required.
• The work environment is typically quiet to moderate in noise level.
• Hybrid role with in-office work from Monday to Thursday.

Physical and Sensory Requirements

• Sedentary work with the ability to occasionally lift 10-20 pounds; predominantly sedentary with occasional walking or standing.