Experienced Product Owner

The Experienced Product Owner at iPipeline is responsible for a defined feature or component within a SaaS or enterprise software product. The role turns product vision and strategy into executable backlog items while managing prioritization, discovery, and release readiness, with a focus on financial services such as life insurance and/or annuities where relevant.

Responsibilities

• Own a defined feature or component area within a SaaS or enterprise software product, with emphasis on financial services, life insurance, and/or annuities where relevant.
• Partner with Product Managers to translate product vision, strategy, and scope into executable backlog items, including writing clear requirements and acceptance criteria.
• Support Agile delivery ceremonies.
• Make day-to-day prioritization decisions that balance customer needs, business value, technical constraints, and delivery commitments with moderate supervision.
• Support discovery for owned features by collecting inputs across customer and stakeholder feedback, operations, analytics, documentation, and interviews; summarize insights to preserve customer voice and inform prioritization and delivery decisions.
• Translate business needs into clear, concise, complete, feasible, and testable requirements for the owned scope, communicating scope, trade-offs, expected outcomes, quality benchmarks, external interfaces, and constraints.
• Build working relationships with Product Managers, Scrum Masters, Engineering, QA, Design, project managers, Support, and business stakeholders, and facilitate alignment when dependencies affect scope.
• Create concise product summaries and presentations that connect scope, outcomes, customer impact, and delivery commitments; translate technical information for customers, end users, internal stakeholders, and management audiences.
• Maintain backlog hygiene and prioritization in Jira for the owned feature/component, using business value, customer impact, strategic objectives, risk, effort, and delivery commitments to guide sequencing.
• Write well-formed user stories, functional requirements, acceptance criteria, and supporting documentation; decompose higher-level needs into implementable detail and resolve ambiguity before development begins.
• Maintain a lightweight view of dependencies, risks, blockers, and requirements-status for the owned scope; communicate impacts, manage changes to baseline requirements, and propose sequencing options.
• Participate in sprint planning, backlog refinement, reviews, and retrospectives to ensure priorities, requirements, acceptance criteria, and expected outcomes are clear to the team.
• Partner with the Scrum Master and delivery team to confirm Definition of Ready/Done, testability, and planning inputs for stories in the owned scope.
• Confirm stories meet acceptance criteria, Definition of Done, and agreed quality benchmarks before release, contributing to go/no-go inputs, release notes, rollback considerations, and change-control expectations.
• Partner with QA, Engineering, Support, Documentation, and Compliance to validate delivered functionality against expected outcomes and consolidate release readiness inputs.
• Track success metrics, customer feedback, defects, and operational signals for the owned work; use evidence to support release communications and recommend follow-on improvements.
• Define and monitor success metrics for owned features, including adoption, completion, quality, flow, customer feedback, and operational indicators, and recommend backlog adjustments based on insights.
• Contribute to lightweight business cases and value assessments for features and report realized value against expected outcomes after release.
• Produce and maintain requirements documentation, supporting models or prototype layouts when helpful, user-facing help, release notes, and internal enablement content.
• Execute concise handoffs to Support and Customer Success, ensuring known behaviors, limits, customer impacts, and operational considerations are documented.
• Run lightweight post-release reviews and convert customer feedback, defects, metric learnings, and new practices into prioritized backlog items for future work.
• Monitor early-use telemetry, support feedback, and customer signals to recommend improvements that increase customer satisfaction, adoption, and business outcomes.

Requirements

• Typically requires 3+ years of relevant professional experience delivering software in an agile environment; experience in financial services, life insurance, and/or annuities preferred.
• Working knowledge of SaaS or enterprise software delivery, customer workflows, market needs, business objectives, financial services concepts, and life insurance and/or annuities domains preferred, including sufficient understanding of compliance considerations and operational impacts to inform prioritization decisions.
• Experience planning and sequencing stories for a defined scope, participating in Agile ceremonies, and partnering with Scrum Masters and delivery teams to remove routine blockers.
• Experience working with Engineering, Architecture, Design, QA, Support, Compliance, and Product Management to validate delivered functionality, manage dependencies, and support release readiness.
• Voice of Customer and customer context experience, including Salesforce-connected content and customer/stakeholder feedback captured through Microsoft 365 sources as applicable.
• Experience with Jira for Agile planning and work tracking, including owning a feature/component backlog, co-facilitating backlog refinement, and producing clear user stories, acceptance criteria, and supporting documentation that reduce ambiguity before development begins.
• Road mapping and portfolio visibility experience using Jira product/roadmap views and Product Management planning artifacts.
• Release/change and DevOps visibility experience using Jira release notes and standard release artifacts, coordinating with Engineering/QA tooling as needed.
• Test and quality management experience using Jira-based story acceptance, defect linkage, and release readiness evidence, coordinating with QA on test evidence.
• Dependency and service catalog experience using lightweight dependency views in Jira and shared Product Management planning artifacts for owned scope.
• Diagramming and design collaboration experience with Figma and Confluence persona boards, plus shared Microsoft 365/SharePoint materials for story mapping and discovery artifacts.
• Product analytics and BI experience with Power BI and Salesforce-connected content, along with Jira metrics, retrospectives, and feedback to support prioritization and process improvement.
• Experimentation and feature management experience with approved discovery experiments/prototypes and Product Management single-source-of-truth workflows when available.
• API and integration context knowledge, including understanding API/contract dependencies and coordinating details with Engineering using Jira and shared technical documentation.
• Experience with SharePoint, OneDrive, OneNote, and Confluence for documentation and knowledge management.

Technologies

• Jira
• Figma
• Confluence
• Microsoft 365
• SharePoint
• OneDrive
• OneNote
• Power BI
• Salesforce

Benefits

• Competitive compensation and benefits package
• Opportunities for career growth
• Employee stock purchase plan
• 401(k)
• Generous time off and flexible work/life balance
• Company-matched retirement packages
• Employee wellness program
• Awards and recognition program

Location

Davidson, NC (onsite)