Head of Product Operations

Harvey is seeking a Head of Product Operations to design and scale the product operations function from the ground up. This onsite role in New York, NY will drive scalable systems, robust metrics, and cross-functional collaboration to accelerate product growth. The position offers a compensation range of USD 244,000 - 366,000 per yearly.

Responsibilities

• Build and Scale a High-Performing Product Operations Function. You will own the product operations function, designing the systems, processes, and team structures that allow us to ship products with speed and precision. You will define clear standards across the product delivery lifecycle, from intake and prioritization through deployment and customer handoff and build the team to hit those standards consistently. This means hiring and developing strong operators, establishing clear cadences.
• Bring Metrics and Rigor to How We Operate. You will build and maintain the performance framework that governs how the product operations team works day to day. This includes defining and tracking the KPIs that matter: delivery velocity, prioritization health, cross-functional alignment, and operational efficiency. You will identify gaps in current processes, drive continuous improvement, and ensure that data not instinct drives decision-making.
• Partner Cross-Functionally to Drive Impact. You will work closely with Product leadership to surface insights that feed into the product roadmap and ensure the voice of the customer is embedded in how we build. You will also collaborate with engineering, go-to-market, and customer success teams to ensure operational capabilities scale alongside product growth.

Requirements

• Experience and Background. The ideal candidate brings 7+ years of experience in a combination of business operations, management consulting, or B2B software. You have led operations teams with a track record of improving operational performance at scale. Experience working closely with or embedded within a product organization is strongly preferred.
• Operator Mindset with Strategic Range. You think in systems and build for scale. You are equally comfortable diving into a broken process as you are presenting an operational strategy to senior leadership. You bring a structured, analytical approach to problem-solving and know how to move fast and make pragmatic decisions in ambiguous environments. You use AI to automate and drive efficiency.
• Data-Driven Leadership. You don't manage by feel. You build measurement frameworks, instrument operations for visibility, and use data to drive accountability and improvement. Experience standing up or improving operational dashboards, OKR frameworks, or milestone tracking systems is a strong plus.
• Team Builder. You have hired, developed, and scaled operations teams. You know how to identify talent, build culture, and create the conditions for a team to do its best work. You lead by example and are known for raising the bar.

Benefits

• Equity plan
• Benefits program
• Comprehensive health, dental and vision coverage
• Retirement benefits (401k match up to 4%)
• Flexible PTO