Manager Process and Product Operations

The Manager, Process and Product Operations will build and lead the Product Operations function at MIDCONTINENT INDEPENDENT SYSTEM to help Product Management deliver consistent value across the product lifecycle. This role focuses on establishing an evolving Product Operating System supported by standards, governance, portfolio visibility, performance measurement, workflow optimization, and automation.

Role Summary

Lead the creation and continuous evolution of MISO’s Product Operations framework to enable reliable, high-quality product delivery. Establish operational rhythms and governance, strengthen portfolio management practices, and drive ongoing improvement through measurable performance and optimized workflows.

Key Responsibilities

• Establish and continuously evolve MISO’s Product Operations framework, governance model, operating standards, and operating rhythms to support consistent, high-quality product delivery.
• Partner with Product Leadership to improve intake, prioritization, planning, execution readiness, release readiness, and portfolio management practices across the product lifecycle.
• Define and maintain Product Operations success measures that track operational effectiveness, governance maturity, planning quality, portfolio visibility, and continuous improvement outcomes.
• Build and manage dashboards, scorecards, and reporting mechanisms that provide leaders real-time visibility into portfolio flow, delivery readiness, operational risks, dependencies, and improvement opportunities.
• Monitor performance across product teams to identify systemic bottlenecks, workflow inefficiencies, governance gaps, and recurring impediments affecting delivery flow.
• Analyze trends and patterns across products and initiatives to produce actionable insights that improve operational effectiveness, leadership decision-making, and portfolio transparency.
• Map and evaluate end-to-end product and business processes to uncover unnecessary handoffs, duplication, control gaps, and opportunities to improve efficiency and effectiveness.
• Lead process-improvement initiatives using Lean, value-stream thinking, root-cause analysis, and data-driven measurement to drive continuous improvement across teams.
• Identify and implement workflow automation opportunities using enterprise platforms, APIs, AI-enabled automation, and orchestration tools, while ensuring appropriate governance, monitoring, and compliance.

Required Qualifications

• Bachelor’s or Master’s degree in Business, Information Systems, Engineering, Computer Science, Operations, or a related field.
• 6+ years of experience in Product Operations, business operations, process improvement, product management, operational excellence, technical program management, or a related discipline.
• Proven ability to analyze and optimize end-to-end product or business processes using process mapping, workflow optimization, root-cause analysis, and measurable continuous improvement.
• Demonstrated experience defining operational metrics, building dashboards, establishing reporting frameworks, and supporting governance or decision-support mechanisms.
• Strong analytical capability to interpret quantitative and qualitative data, convert insights into action, and communicate findings to technical and non-technical stakeholders.
• Solid understanding of Agile and product-delivery practices, including experience supporting portfolio management, prioritization, capacity planning, and operational governance.
• Hands-on experience with workflow automation, operational tools, APIs, AI-enabled automation, and platforms such as Jira, Confluence, Azure DevOps, Power BI, ServiceNow, Productboard, or Aha!.
• Experience influencing cross-functional teams and leading operational improvements without direct authority; bonus for Lean, Six Sigma, value-stream mapping, or experience in regulated or mission-critical environments.

Technologies

• Jira
• Confluence
• Azure DevOps
• Power BI
• ServiceNow
• Productboard
• Aha!

Location

• Carmel, Indiana (onsite)
• Eagan, Minnesota
• Little Rock, Arkansas

Compensation

USD 154,000 - 179,000 per year.

Grade

26

Benefits

• Annual bonus if individual performance and company objectives are met
• 401k
• Vacation
• Sick and safe time

Preferred Education

• Masters or better
• Bachelors or better in Computer Science or related field
• Bachelors or better in Engineering or related field
• Bachelors or better in Information Technology or related field
• Bachelors or better in Business Administration or related field

Hiring Manager

Jessica Lucas