Manager, Digital Product Operations

The Manager, Digital Product Operations plays a key role within American Express’s US SME Early Experience organization, helping connect day-to-day customer work with Product and Engineering. This position focuses on operational rigor across product stability, customer-driven feature demand, and ensuring features are ready for release.

Working onsite in Phoenix, AZ, the role serves as an operational bridge and governance partner, aligning intake, validation, and feedback so engineering capacity is protected and customer insights can inform roadmap decisions.

What you’ll do

• Act as the operational bridge between customer-facing teams and Product & Engineering.
• Drive operational rigor across product stability, customer-driven feature demand, and feature readiness.
• Govern defect validation, enhancement intake, and structured feedback representation.
• Help ensure engineering capacity is preserved, product performance is transparent, and customer experience insights influence roadmap decisions.
• Occasionally join customer-facing colleagues on customer calls to better understand the customer experience or provide technical guidance.
• Enable US SME through disciplined operational frameworks that support scalable product delivery, feature utilization, and continuous improvement.

Qualifications

• 3–5+ years in Product Operations, Business Operations, SaaS Operations, or similar environments.
• Experience building or governing structured workflows and intake frameworks.
• Demonstrated ability to influence cross-functional stakeholders without direct authority.
• Strong analytical skills, including the ability to assess and communicate business impact.
• Experience in fintech, payments, SaaS, or expense management platforms preferred.

Core competencies

• Operational governance and systems thinking.
• Structured prioritization and demand management.
• Cross-functional leadership and influence.
• Data-informed decision making.
• Executive-ready communication.
• Continuous improvement orientation.

Compensation and benefits

• USD 103,750 - 174,750 per year
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities

Onsite work expectation

Candidates who reside within a reasonable commuting distance of an American Express office in Minnesota, Florida, or Arizona will be required to work onsite three days per week, in accordance with the company’s hybrid work expectations.

Employment eligibility

Employment eligibility to work with American Express in the United States is required. The company will not pursue visa sponsorship for these positions.