In this role, you will own and evolve the operating model for a product organization focused on internal tools and workflows. You will connect a small, high-impact product team with internal customers, helping reduce friction across intake, planning, documentation, communication, and adoption through data-driven and AI-enabled practices.

Key Responsibilities

Own and continuously improve the product organization operating model, covering intake, planning, documentation, and communication practices
Build and deepen relationships with internal customers, acting as a trusted partner who understands needs before issues escalate
Design and implement tools, automations, and workflows to improve team effectiveness and reduce operational friction across product, design, and engineering
Drive consistency in how requests, decisions, and updates are captured and shared, ensuring documentation remains current, findable, and actively used
Develop communication and enablement channels that reduce silos and keep stakeholders informed on plans, shipping activity, and rationale
Measure adoption and engagement across internal tools and processes, using data to guide decisions and demonstrate impact
Apply AI tools to improve your productivity and to create AI-enabled workflows that extend the capabilities of systems you manage
Translate ambiguous operational needs into lightweight, scalable solutions in partnership with cross-functional teams across product, engineering, design, and business

Required Qualifications

5+ years of product, technical writing, or engineering experience
Experience improving team processes, workflows, or operating models within a large, complex organization
Proven ability to build trust and relationships across product, design, engineering, and business stakeholders
Experience creating and managing documentation, operational processes, and internal communications at scale
Strong organizational skills to manage competing priorities and bring clarity to ambiguous, cross-functional problems
Ability to manage a wide range of requests, from highly specific to broadly strategic, with consistent rigor and follow-through
Excellent written and verbal communication skills with a structured approach to problem-solving and decision-making

Preferred Qualifications, Capabilities, and Skills

Experience applying AI tools to accelerate research, synthesis, writing, analysis, and decision-making, including building AI-enabled workflows for others
Familiarity with workflow automation platforms, documentation systems, and collaboration tooling, with judgment for when lightweight fixes are preferable to platform investment
Comfort using product analytics and usage metrics, including adoption and engagement data, to evaluate operational impact
Experience supporting internal platform or product-enablement teams in a large enterprise environment
Systems thinking mindset with exposure to CRM-style tooling, intake management, and roadmapping practices

Compensation and Benefits

Salary: USD 166,250 - 260,000 per year
Competitive total rewards package, including base salary determined based on role, experience, skill set, and location
Eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid as cash and/or forfeitable equity
Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Additional details about total compensation and benefits provided during the hiring process

About the Team

Professionals in the Corporate Functions cover a range of areas including finance and risk, human resources, and marketing. Corporate teams are essential to the company’s success, supporting businesses, clients, customers, and employees.

Location

Jersey City, NJ (onsite)

Product Operations Manager