Product Manager, Customer Identity - Credential Management & Digital Enrollments

Capital One is seeking a strategic Product Manager to lead credential management and digital enrollment capabilities across Native (mobile app) and Web.

Responsibilities

• Lead an enterprise-wide transformation of Credential Management aligned to long-term business value, customer impact, and platform efficiency
• Define and evolve the north star strategy for Native and Web, integrating modern security and risk mitigation
• Own delivery of next-gen credentialing experiences, including autolinking, standalone enrollment, and account opening flows
• Provide strategic and technical thought leadership across internal and external partners (for example: fraud, cyber, technology)
• Ensure adherence to standards for security, change control, and resilience
• Govern execution of core enrollment capabilities to deliver seamless, trusted user experiences on Native and Web

Requirements

• Currently has, or is in the process of obtaining (expected on or before the scheduled start date) one of the following:
  • Bachelor’s or Master’s degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field)
  • Business or Marketing
• OR a Bachelor’s degree in any field plus at least 3 years of Product Management experience
• Experience translating business strategy and analysis into consumer-facing digital products

About the Team

• The Credential Management organization supports Digital Enrollments capabilities for users to establish digital credentials (usernames and passwords) to create a profile and access an online servicing portal
• Helps users link new accounts to an existing profile

Capital One Product Framework

• Human Centered: obsesses about customer needs to reimagine and innovate product solutions
• Business Focused: delivers outcomes through leverage and execution excellence
• Technology Driven: uses technology to deliver innovative and resilient solutions for near-term and long-term value
• Integrated Problem Solving: resolves complex problems while mitigating product risks
• Transformational Leadership: leads cross-functional teams and drives organizational alignment

Location and Work Model

• Richmond, VA (hybrid)
• Hybrid designation requires adherence to Capital One’s hybrid policy for on-site presence at the designated office location

Compensation

• Annual salary range for Richmond, VA: USD 149,800 - 171,000
• Eligible for performance-based incentive compensation (may include cash bonus(es) and/or long-term incentives)
• Candidates hired in other locations will be offered the pay range associated with that location

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits to support total well-being (eligibility varies)

Application Window

• Applications are expected to be accepted for a minimum of 5 business days

Work Authorization / Sponsorship

• Capital One will not sponsor a new applicant for employment authorization for this position
• No immigration-related support (for example: H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, O-1, or other work authorization requiring employer immigration support)

Other details: No agencies please. Capital One is an equal opportunity employer (EOE, including disability and veteran). Capital One promotes a drug-free workplace. Qualified applicants with criminal history will be considered consistent with applicable laws. If you need an accommodation for the application process, contact Capital One Recruiting at 1-800-304-9102 or [email protected]. For technical support about recruiting, email [email protected]. Capital One does not provide or endorse third-party products or educational tools referenced through this site. Capital One Financial includes multiple entities; postings vary by country.