TikTok offers a mission-driven environment focused on protecting minors and teens while enabling a globally scalable, creative community. As a Product Operations Manager for Child Safety within the Teen Experience, you will partner with Product, Engineering, Legal, and Trust & Safety to translate safety requirements into scalable product solutions that enhance detection, reporting, and prevention across our platforms. This onsite role is based in San Jose, CA, with a competitive annual pay range of $93,600 to $220,400.
Benefits
- Medical, dental, and vision coverage from day one
- 401(k) plan with company match
- Paid parental leave
- Short-term and long-term disability coverage
- Life insurance
- Wellbeing benefits
- 10 paid holidays per year
- 10 paid sick days per year
- 17 days of Paid Personal Time, prorated at start with accruals over tenure
Culture and team
Our team sits at the intersection of product, policy, and AI, leveraging large language models and multimodal technologies to design safety mechanisms that are proactive, scalable, and measurable. We work closely with Policy, Legal, Algorithm, and Engineering to translate complex regulatory and safety requirements into practical product solutions that protect users while preserving a high‑quality experience.
TikTok is committed to building an inclusive environment where diverse perspectives are valued. We celebrate diverse voices, foster curiosity and humility, and create opportunities to learn and innovate together as one team. TikTok also provides accommodations in the recruitment process for candidates who need them or have protected considerations.
Responsibilities
- Manage the end-to-end CSAM detection and removal operations, ensuring timely handling of cases
- Track key metrics and incident trends, using data to improve workflows and tooling
- Develop and refine SOPs, escalation paths, and automation to boost efficiency
- Ensure compliance with legal and regulatory requirements, including reporting and audit support
- Collaborate cross-functionally with Product, Engineering, Legal, and Trust & Safety to assess risk, improve processes, and support incident response
Requirements
- Bachelor's degree or higher
- 3+ years of experience in Trust & Safety, product operations, or content moderation
- Knowledge of CSAM regulations and industry best practices
- Strong analytical, communication, and problem-solving skills
- Ability to manage sensitive and high-impact content professionally
- Experience at tech platforms or social media companies
- Direct experience in CSAM or related Trust & Safety operations
- Familiarity with automation tools and workflow management systems
- Experience working in cross-regional or global teams
Technologies
Large language models and multimodal technologies
Compensation
Base salary range: USD 93,600 to USD 220,400 annually. Compensation may vary based on qualifications, skills, competencies, experience, and location. This role may be eligible for additional discretionary bonuses or restricted stock units as part of the total package.
Location
San Jose, CA on site
About the team
We are building the next generation of content safety and governance systems at TikTok, with a strong focus on protecting minors and teens at global scale. Our team sits at the intersection of product, policy, and AI, leveraging large language models and multimodal technologies to design safety mechanisms that are proactive, scalable, and measurable. We work closely with Policy, Legal, Algorithm, and Engineering teams to translate complex regulatory and safety requirements into real-world product solutions that protect users while preserving a high-quality user experience.
