Platform Product Manager

TADA is building and operating a cloud-hosted, multi-tenant enterprise SaaS platform, and it needs a Platform Product Manager to own the product direction from customer input to shipped outcomes. This role translates business goals and technical opportunities into requirements, coordinates release communication, and ensures customer escalations are routed to the right engineering teams.

Based onsite in Peoria, IL, the Platform Product Manager will work closely with Engineering and Solutions to deliver a consistent user experience across the platform and to define measurable success for what ships.

What you will do

• Shape the platform vision and roadmap, aligning platform capabilities with business goals and customer needs.
• Convert business requirements, customer feedback, and technical opportunities into product requirements, user stories, and acceptance criteria.
• Create product design documents (including workflows and wireframes) and partner with Engineering to maintain consistent UX across the platform.
• Run backlog refinement and sprint prioritization within agile cycles.
• Own the intake, triage, and routing of customer escalations and quality feedback so issues reach the correct engineering team.
• Balance customer urgency with roadmap priorities and communicate trade-offs clearly to stakeholders.
• Close the loop by confirming with customers that the fix resolves the issue after Engineering verifies deployment.
• Coordinate release plans across business, customer-facing, and technical teams.
• Publish internal and customer-facing release notes each development cycle and keep Help Center content accurate for shipped features.
• Define and track product success metrics (adoption, usage, and customer outcomes) and report results to leadership.
• Identify opportunities to apply AI, intelligent automation, and data-driven capabilities to increase customer value.

What you bring

• 3–5 years in product management, technical product management, or a closely related role at a software company.
• A history of writing requirements, managing a backlog, and shipping software in an agile team.
• Ability to translate complex business needs into clear specifications, workflows, and wireframes.
• Experience working with customer-reported issues alongside support or solutions teams.
• Working knowledge of enterprise SaaS, cloud applications, APIs, and system integrations.
• Comfort working with data using metrics and usage analytics to make and defend decisions.
• Clear written and verbal communication, including confidence presenting to internal and customer leadership.
• A bachelor’s degree in business, Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.

Platform, tools, and technologies

• Cloud and architecture: Azure, AWS, multi-tenant architecture
• Engineering: APIs, microservices, system integrations, full-stack applications
• Languages and frameworks: C#, .NET, TypeScript, JavaScript, React, Python
• AI: LLM integrations, prompt engineering
• Practices and delivery: Agile, Azure DevOps, CI/CD, automated testing, release management

Compensation and benefits

• Salary: USD 100,000 - 130,000 per year
• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

What success looks like in your first year

• Run the escalation and release-notes processes end to end, with customers and internal teams relying on them.
• Take at least one platform initiative from design documents to shipped features and demonstrate adoption with data.
• Be viewed by Engineering and Solutions as someone who sets priorities clearly and explains the reasoning behind trade-offs.

Helpful experience (nice to have)

• Experience with low-code or no-code platforms, workflow builders, or app-building tools.
• Experience in supply chain, manufacturing, procurement, or logistics.
• Familiarity with LLM integrations, AI-enabled features, or intelligent automation.
• Experience with Azure DevOps.

Application question: Will you now or in the future require sponsorship to work in the United States?

Commute/Location preference: Peoria, IL 61602 (Preferred)