Product Design Manager

Capital One invites applications for a Product Designer to join the Experience Design team in New York, NY on site. This role blends craft expertise with leadership to co-create innovative solutions, influence product strategy, and advance customer-centered design across complex problems.

Responsibilities

• Blend design craft with leadership to understand customer and business needs, co-create innovative solutions, and influence product strategy.
• Product Design Expertise: Demonstrate advanced skill across interaction, visual, and service design; in collaboration with cross-functional partners, determine appropriate tools, platforms, frameworks, and design systems, and produce artifacts such as journey maps, blueprints, high-fidelity designs, and prototypes.
• Leadership: Drive design projects, allocate work for junior designers, build strong partnerships with stakeholders, and mentor to mature Capital One's product design practice.
• Human-Centered: Balance partner and stakeholder needs with data, research insights, scalability, and technical constraints to deliver customer-centered and inclusive design solutions.
• Business-Focused: Apply insights on customers, competitors, and market trends to business challenges, shaping a shared point of view for the team and partners.
• Problem-Solving: Leverage knowledge of technology and data capabilities to inform work and help cross-functional teams move faster while navigating technical limitations for impactful outcomes.
• Collaboration: Foster cross-functional partnerships across lines of business to share solutions and drive product strategy, bridging information gaps as needed.
• Communication: Present work across levels with a human-centered approach, integrating design frameworks, data, and research insights to influence strategic decisions at senior levels.
• Portfolio expectation: A strong portfolio that demonstrates leadership, process, results, and impact.

Technologies

• Figma

Benefits

• Health benefits
• Financial benefits
• Other benefits
• Performance-based incentive compensation (cash bonuses and/or long term incentives)

Role Expectations

• As a Product Designer, you will combine craft expertise and leadership with an understanding of customers and the business to co-create innovative solutions and influence product strategy.
• Product Design Expertise: Demonstrate a high degree of skill across interaction, visual, and service design; in collaboration with cross-functional partners, inform the use of appropriate tools, platforms, frameworks and design systems, producing artifacts such as journey maps, blueprints, high-fidelity designs and prototypes.
• Leadership: Lead design projects, direct and delegate work for more junior team members, foster strong partnerships with cross-functional stakeholders, and mentor to advance the overall product design practice at Capital One.
• Human-Centered: Navigate partner and stakeholder needs with critical-thinking that factors in data, research insights, scalability, and tech constraints, ensuring a focus on customer-centered and inclusive design.
• Business-Focused: Apply insights on customers, competitors and market trends to business challenges, helping to shape a shared point of view for the team, partners and stakeholders.
• Problem-Solving: Leverage understanding of tech and data capabilities to inform work and help cross-functional teams move faster while addressing technical limitations for impactful solutions.
• Collaboration: Utilize a broad network of partnerships across the organization to foster collaboration and drive product strategy, incorporating diverse perspectives to bridge information gaps.
• Communication: Present work across levels with a human-centered approach, integrating design frameworks, data, and research insights to articulate a compelling point of view for strategic decisions at senior levels.
• Portfolio expectation: The ideal candidate has a strong portfolio demonstrating leadership, process, results and impact.

Basic Qualifications

• At least 5 years of experience in a Product Design role
• At least 5 years of experience with design and prototyping tools such as Figma

Preferred Qualifications

• At least 6 years of experience in a Product Design role
• At least 6 years of experience with design and prototyping tools such as Figma
• Experience working with and contributing to an established design system
• Experience collaborating with product, tech and business partners
• Experience leading design projects or teams
• Experience working in heavily regulated, data heavy problem spaces