Senior Manager, Product Design

Capital One is hiring a Senior Manager, Product Design to lead the AI/ML Design Team within the Experience Design organization.

• Lead design for internal enterprise AI/ML platform tools
  • Manage a team of designers focused on building internal platforms associates use to develop AI-powered applications.
• Set enterprise GenAI experience strategy and vision
  • Partner with platform product managers and engineering leaders to define the experience strategy and vision for the enterprise GenAI platform.
  • Manage the design backlog.
  • Elevate design talent across the team.
• Work across platform infrastructure to enable business value
  • Deep-dive into platform infrastructure and the technical stack to enable teams across the company.
  • Support delivery of transformative experiences that drive business value and improve customers’ lives.
• Drive innovation through human-centered product design
  • Combine craft expertise and people leadership to co-create solutions to complex problems.
  • Develop product strategy and build a high-performing team culture.
  • Reinforce human-centered methodologies aligned to customer needs and business goals.
  • Use data and research insights to guide mature problem-solving across the portfolio.
• Ensure strong execution through design craft and tooling
  • Apply expertise across interaction, visual, and service design.
  • Oversee and optimize use of tools, platforms, frameworks, and design systems with cross-functional partners.
  • Guide creation of artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
• Organize leadership, alignment, and stakeholder influence
  • Create an inclusive team environment.
  • Set goals aligned to broader portfolio strategy.
  • Manage stakeholders, remove barriers, and support training and development so designers can reach their potential.
  • Shape product direction and outcomes using design expertise, user insights, and business understanding.
  • Drive alignment across product, tech, and business partners with user needs at the center of strategy.
• Lead problem-solving and strategic tradeoffs
  • Own the problem-solving approach (issue, impact, resolution) and apply good judgment when exploring alternatives.
  • Balance competing interests and priorities, leveraging leadership for input and alignment.
  • Use exceptional creativity to explore solution spaces.
• Communicate strategy across levels
  • Engage partner expertise across the organization to move work forward.
  • Identify the people needed for projects and embrace compromise to solve strategic challenges.
  • Present work across levels and job functions, integrating design frameworks with data and research insights to make complexity accessible and influence stakeholders.

Requirements

• 6+ years of experience in a Product Design role
• 6+ years of experience in design and prototyping tools such as Figma
• 2+ years of experience in a people leadership role

Technologies

• Figma

Preferred Qualifications

• At least 8 years of experience in a Product Design role
• At least 8 years of experience in design and prototyping tools such as Figma
• Experience working with and contributing to an established design system
• Experience collaborating with product, tech and business leaders
• Experience leading design projects or teams
• Experience working in heavily regulated, data heavy problem spaces

Location & Role Setup

• McLean, VA (hybrid)

Compensation

• USD 200,700 - 229,100 per year

Benefits

• Comprehensive, competitive, and inclusive set of health, financial, and other benefits supporting total well-being (eligibility varies by full-time/part-time status, exempt/non-exempt status, and management level)
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)