Product Design Manager, Premium Design

This on-site Product Design Manager role in Capital One's Premium Design team is based in New York, NY and focuses on crafting customer-centered, end-to-end card experiences while influencing product strategy.

Responsibilities

• Co-create innovative solutions to complex problems and influence product strategy.
• Lead design projects, directing and delegating work for more junior team members, building strong partnerships with cross-functional stakeholders, and mentoring to mature Capital One's product design practice.
• Navigate partner and stakeholder needs using critical thinking that weighs data, research insights, scalability, and technical constraints, while keeping the team focused on inclusive, customer-centered design.
• Apply insights on customers, competitors, and market trends to business challenges to shape a shared point of view for your team and partners.
• Leverage understanding of tech, data capabilities, and emerging technologies to inform work and help cross-functional teams move faster within technical constraints.
• Foster collaboration by partnering across lines of business to bridge information gaps and drive product strategy with cross-functional perspectives.
• Present work across levels and functions using a human-centered approach that integrates design frameworks, data, and research insights to influence strategic decisions at senior levels.

Requirements

• At least 5 years of experience in a Product Design role
• At least 5 years of experience with design and prototyping tools such as Figma
• At least 6 years of experience in a Product Design role
• At least 6 years of experience with design and prototyping tools such as Figma
• Experience working with and contributing to an established design system
• Experience collaborating with product, tech and business partners
• Experience leading design projects or teams
• Experience working in heavily regulated, data heavy problem spaces

Technologies

• Figma

Benefits

• Health, financial and other benefits that support total well-being
• Performance-based incentive compensation (cash bonus(es) and/or long term incentives)
• Incentives could be discretionary or non discretionary depending on the plan

About the Team

The Premium Design team defines the gold standard for Capital One’s high-spender customer experience ecosystem. Our work centers on creating highly useful, personalized, and high-impact products. This role is essential for driving the vision and crafting exceptional, end-to-end experiences that evolve and enhance the customer journey, delivering best-in-class card experiences and lifestyle benefits. As a key member of the team, you will collaborate closely with design craft leads, designers, and

Role Expectations

• Overview As a Product Designer, you’ll combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.
• PRODUCT DESIGN EXPERTISE Demonstrate a high degree of skill in product design across interaction, visual and service design; in collaboration with cross-functional partners, inform the use of appropriate tools, platforms, frameworks and design systems and create artifacts such as journey maps, blueprints, high-fidelity designs and prototypes.
• LEADERSHIP Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders while mentoring and helping to mature the overall product design practice at Capital One.
• HUMAN-CENTERED Navigate the needs of partners and stakeholders using critical-thinking that factors in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design.
• BUSINESS-FOCUSED Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges, shaping a shared point of view for your team, partners and stakeholders.
• PROBLEM-SOLVING Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions.
• COLLABORATION Leverage a network of partnerships across lines of business to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge information gaps and drive product strategy.
• COMMUNICATION Present work across levels and job functions with a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view and influence strategic direction at senior levels.

BASIC QUALIFICATIONS

• At least 5 years of experience in a Product Design role
• At least 5 years of experience in design and prototyping tools such as Figma

PREFERRED QUALIFICATIONS

• At least 6 years of experience in a Product Design role
• At least 6 years of experience in design and prototyping tools such as Figma
• Experience working with and contributing to an established design system
• Experience collaborating with product, tech and business partners
• Experience leading design projects or teams
• Experience working in heavily regulated, data heavy problem spaces