Product Manager, Seller Business Solutions

TikTok Shop is seeking a Product Manager for Seller Business Solutions to shape merchant-focused product work from early planning through end-to-end delivery. In this onsite role in Seattle, you will partner across teams to uncover merchant needs, design scalable solutions, and improve both merchant growth and operational efficiency, including opportunities to apply AI in business operations.

What you’ll do

• Lead planning and product design for TikTok Shop solutions across strategic industries and key merchants.
• Own end-to-end implementation of solutions aimed at merchant growth, operational efficiency, and merchant experience.
• Build a deep understanding of key merchants’ business models, operational workflows, and system architectures.
• Identify cross-functional issues spanning product management, marketing, transactions, fulfillment, after-sales service, governance, and open platforms.
• Extract shared requirements from complex merchant scenarios and drive development of reusable capabilities and systematic solutions.
• Run business diagnostics grounded in key merchants’ operational objectives.
• Find growth opportunities across products, content, marketing, and traffic using data analysis, merchant research, and related methods.
• Collaborate with industry operations teams and merchants to build and implement business plans that support merchant growth.
• Support critical scenarios including merchant onboarding, system integration, platform migration and cutover, and major promotional campaigns.
• Reduce post-launch operational issues through upfront solution design, end-to-end process validation, and risk identification.
• Drive resolution of complex issues, addressing root causes.
• Explore applications of AI in merchant operations and solution development, including business diagnostics, anomaly detection, and issue identification.
• Develop scalable product capabilities and standardized solutions that improve service efficiency at scale.

What you bring

• 3+ years of product management experience covering product initiation, design, development, promotion, and iteration.
• Strong business acumen, product abstraction ability, and systems thinking.
• Capability to identify core issues in complex merchant situations and translate them into structured, actionable solutions.
• Solid product experience design, logical analysis, and data analysis skills with a business perspective.
• Excellent communication, collaboration, and project management skills, including the flexibility to adjust strategies in complex environments and keep projects moving smoothly.
• Experience with APIs/open platforms, ERP/OMS/WMS systems, ISV ecosystems, or merchant solutions is preferred.

Technologies

• APIs/open platforms
• ERP/OMS/WMS systems
• ISV ecosystems

Compensation and benefits

• Base salary range: $143,640 - $212,040 annually (Seattle, WA).
• Compensation may include additional discretionary bonuses/incentives and restricted stock units (eligibility stated).
• Day one access to medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Paid parental leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits, among others.
• 10 paid holidays per year.
• 10 paid sick days per year.
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

Location: Seattle, WA (onsite)
Employment type: Regular
Job code: A177862

TikTok is committed to providing reasonable accommodations in its recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to https://tinyurl.com/RA-request.