Lead account security incident operations at TikTok, driving SOPs, cross-functional response, and security operations tools.

Coordinate with Security Product, Legal & Compliance, Privacy, Risk Control, Customer Service, and other teams to define core metrics, standard operating procedures (SOPs), and incident-handling mechanisms for security incident response
Run emergency response for account security incidents, including:
- Conduct root cause analysis
- Drive efficient cross-functional coordination for rapid response
- Communicate risks and incident status to security and product leadership
- Provide solution evaluation frameworks
- Clarify roles and responsibilities
Continuously improve incident response and handling workflows using user feedback and data metrics to increase operational efficiency
Own requirements gathering, capability iteration, and rollout of account security operations tools
Drive integration and large-scale adoption of account security capabilities across downstream business lines
Manage relevant budgets and define/track metrics for security experience and review/triage efficiency

Hands-on experience in security incident response, process development, and security program operations
Familiarity with business process management and requirements analysis
Solid understanding of account security, cybersecurity, information security, and digital identity security
Strong ownership mindset, including stepping forward in emergencies and driving issues through resolution end to end
Ability to collaborate across time zones, with excellent cross-functional communication skills, and a proven ability to drive execution and implementation
Demonstrated knowledge of industry best practices in the relevant security domains, including well-formed personal perspectives and insights

Day one access to medical, dental, and vision insurance
401(k) savings plan with company match
Paid parental leave
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits, among others
10 paid holidays per year
10 paid sick days per year
17 days of Paid Personal Time (prorated upon hire; increasing accruals by tenure)
Eligible for additional discretionary bonuses/incentives and restricted stock units

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

TikTok is committed to providing reasonable accommodations in recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other reasons protected by applicable laws.

Product Operations Manager (Account Security)

Job Description