Product Operations Associate

D. E. Shaw & Co., L.P. is seeking a Product Operations Associate to support the Human Capital Product Management team. The role focuses on operational support for recruiting and employee-facing technology platforms, including system configuration, access administration, data quality work, and selected small-scale product initiatives.

Key Responsibilities

• Work with product managers and developers to troubleshoot user issues, coordinate system changes, and deliver operational support.
• Administer permissions and manage user access across interconnected human capital systems, applying sound judgment to ensure appropriate configurations.
• Own small-scale product management projects, including scoping, defining requirements, conducting testing, and supporting feature rollouts with guidance from senior team members.
• Support system configuration activities, contribute to larger roadmap efforts, and collaborate with stakeholders to understand user needs and recommend solutions.
• Perform data cleanups and audits to maintain high data quality standards and support scalable system design.
• Develop a foundational understanding of the proprietary systems and third-party products that compose the human capital systems landscape.

Day-to-Day Scope

• Coordinate with product managers and developers to resolve user issues and align on system updates.
• Maintain correct permissions and user access across human capital platforms.
• Progress small-scale product work from requirements and testing through rollout.
• Participate in system configuration and assist with roadmap initiatives by engaging stakeholders on user needs.
• Carry out data audits and cleanups to ensure reliable data for operational and product use.
• Build and maintain working knowledge of internal and external products within the human capital ecosystem.

Requirements

• Bachelor’s degree or equivalent.
• Professional experience is preferred but not required, including internships.
• Analytical skills to think critically about system configurations and troubleshoot user requests.
• Adaptability and learning agility when working with unfamiliar systems and processes.
• Strong attention to detail, organizational skills, and the ability to track work to completion.
• Proactive approach, willingness to drive projects forward independently, and genuine interest in both operational and product management work.

Compensation and Benefits

• Location: New York, NY (onsite)
• Expected annual base salary: USD 75,000 to 90,000
• Variable compensation: year-end bonus
• Overtime: overtime for all hours worked over 40 per week
• Healthcare: medical and prescription drug coverage
• Retirement: 401(k) contribution matching
• Wellness: wellness reimbursement
• Family building: family building benefits
• Community: charitable gift match program

What You Will Work With

The role involves supporting recruiting and employee support technology platforms through operational workflows, permissions and access administration, system configuration, and data quality practices. You will also build a foundational view of the proprietary systems and third-party products that make up the human capital systems landscape.