Product Operations Analyst

This role focuses on running and improving the product issue operating model, from intake through analysis and follow-up.

Responsibilities

• Operate independently within defined processes and frameworks to support post-launch product issue execution and continuous improvement
• Own assigned operational areas, ensuring accountability for issue tracking, reporting, and follow-through
• Manage intake, tracking, and documentation of product issues using established operating processes
• Ensure issues are correctly categorized, prioritized, and routed to the appropriate teams
• Maintain clear operational documentation including severity, ownership, customer impact, and resolution status
• Monitor operational workflows to support consistency and responsiveness
• Maintain dashboards, tracking tools, and reporting mechanisms to provide visibility into issue status and product health
• Monitor SLAs, identify operational risks, and escalate ownership or timeline concerns when needed
• Prepare recurring and ad hoc reporting on issue trends, incident volumes, operational performance, and product quality metrics
• Proactively identify recurring patterns, systemic gaps, and improvement opportunities across workflows
• Coordinate cross-functional activities during product incidents and escalations
• Track dependencies, action items, communications, and follow-through across stakeholders
• Support post-incident reviews by preparing documentation, capturing root causes, and tracking improvement actions
• Contribute recommendations to improve operational effectiveness, product quality, and team efficiency
• Partner with Product Management and Product Development to support product enhancement, innovation, and new product initiatives
• Support operational analysis, process documentation, workflow design, and solution validation
• Assist with evaluation and implementation of process optimization, automation, and emerging technology initiatives where appropriate
• Conduct research and gather insights, translating business needs into operational or product improvement opportunities
• Contribute to cross-functional initiatives that support scalability, efficiency, and product innovation

Requirements

• 3–6 years of experience in product operations, business analysis, product support, supply chain operations, or related environments
• Strong analytical, organizational, and problem-solving skills
• Experience working with operational data, dashboards, reporting tools, and analytical platforms (e.g., Excel, SQL, BI tools)
• Ability to independently manage multiple priorities while operating effectively in cross-functional environments
• Strong communication, coordination, and stakeholder management capabilities
• Demonstrated ability to identify process improvement opportunities and contribute operational recommendations
• Exposure to product development processes, workflow automation, or technology enablement initiatives is a plus
• Curiosity and interest in emerging technologies, process optimization, and operational innovation preferred

Technologies

• Excel
• SQL
• BI tools

Compensation

• USD 85,000 - 98,000 per year
• 5% targeted bonus

Benefits

• Inclusive employee resource groups
• Generous medical, dental, vision and other great benefits
• Paid parental and medical leave programs
• 401(k) with a company match component and profit sharing
• 15 days of paid time off plus company holidays
• Hybrid work model with flexibility
• Tuition reimbursement and student loan repayment assistance

Total Rewards

Compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship, and work-life balance.

Location: Chicago, IL (hybrid)