Associate Product Manager/Sr Associate Product Manager, Technology Products

Join American Airlines and help shape a multi-year transformation that modernizes flight operations and enables future-ready capabilities across Crew and Operations. This Associate Product Manager (Technology Products) role sits within the Next-Gen Operations Platform and Business team in the Integrated Operations Center division, where you will define business capabilities, shape future-state processes, and ensure initiatives deliver measurable value to the operation. The work combines product discovery with cross-team execution, partnering closely with technology groups to drive a multi-phase program forward.

What you’ll do

• Lead product discovery through market research, competitive analysis, and trend forecasting to guide product direction
• Translate broad company objectives into specific problems to solve, tied to measurable success metrics
• Build and maintain an initiative source of truth document including overview, stakeholder mapping, workstreams, and milestones
• Share progress and insights using effective verbal, written, and visual storytelling such as slide decks, process maps, and documentation
• Facilitate collaboration between product and non-product teams to maintain alignment across stakeholders
• Partner with Technology Procurement to support RFIs and RFPs
• Recommend investment areas based on research and business goals
• Track and measure the impact of strategic initiatives to support product management teams
• Identify improvement opportunities early, bringing structure to ambiguous challenges
• Influence strategic direction across the product(s) or a cross-product journey
• Consider customer and team member experience by evaluating upstream and downstream impacts
• Collect, analyze, and synthesize customer feedback from multiple channels and use it to inform decisions

What you bring

• Bachelor’s degree in a related field
• 3 years of applicable product management experience (for example, Product Owner)
• 5 years of equivalent work experience
• Master’s degree in a related field with 2+ years of work experience
• Experience determining Product Market fit and defining a Go-to-Market strategy
• Familiarity with Agile Product Management tools
• Relevant certifications in Product Management/Product Delivery field
• Strong product domain knowledge including business model, constraints, regulations, and user experiences
• Recommended Scrum certification

Benefits and support

• Travel perks: access to 365 destinations on more than 6,800 daily flights across a global network for you, your family, and friends
• Health benefits: health, dental, prescription, and vision coverage, plus virtual doctor visits
• Flexible spending accounts
• Wellness programs
• 401(k) program: available upon hire, and depending on workgroup, employer contributions may be available after one year
• Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Location: Fort Worth, TX (onsite)

Employment type: Full-time

Culture of inclusion

American Airlines’ inclusion and diversity efforts are supported through 20+ Team Member Business Resource Groups that connect team members to customers, suppliers, communities, and shareholders. These groups are designed to help team members reach their full potential while creating an inclusive environment.