Product Operations Educator

The Product Operations Educator role at lululemon supports the store foundation by delivering a strong guest experience and providing high-quality product education on the sales floor. This position combines guest engagement, transaction support, omnichannel execution, and safe, standards-based store operations.

Location and Employment Details

• Location: Frontenac, MO (onsite)
• Work Style: In-store, supporting guest needs and store operations throughout most of the shift
• Schedule: Flexible scheduling including evenings, weekends, and holidays

What You’ll Do

• Engage with guests to ensure a great guest experience in a way that respects guests’ time.
• Assess guest needs to recommend tailored purchase and return solutions.
• Deliver technical product education by explaining the product’s value and benefits.
• Support an end-to-end guest experience through accurate, timely guest transactions and execution of market-relevant omnichannel programs (such as buy online/pickup in store, phone sales, and ship from store), aligned to company standards.
• Move dynamically on the floor to maintain continuous guest engagement and respond to guest or store needs.
• Collect guest feedback, partner with store leadership, and take appropriate action to “make it right” for guests.
• Contribute to a respectful, inclusive team environment by welcoming and celebrating differences to ensure a supportive experience for team members and guests.
• Build supportive, productive relationships across the team and collaborate to optimize guest experience and store operations.
• Perform product presentation tasks in line with company standards, including returning items to place, restocking or adding depleted items from inventory, and destocking or relocating items.
• Use in-store technology to support store operations and enhance guest experiences.
• Complete cleaning tasks as needed throughout the shift to maintain a luxury store environment.
• Follow people safety policies and procedures to maintain a safe work environment.
• Work in accordance with applicable policies, procedures, and laws or regulations.

Compensation and Pay Structure

• Base Pay Range: USD 18 - 22 per hour (subject to minimum wage in the location)
• Target Bonus: USD 2.00/hour
• Total Target Base Pay Range: USD 20.00 - 22.71/hour
• Pay Philosophy: Compensation is grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance.
• Pay Considerations: Base pay is based on market location and may vary by job-related knowledge, skills, experience, and internal equity.

Benefits

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series

Requirements

• Legally authorized to work in the country where the store is located
• 18 years of age or older
• Proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Ability to travel to the assigned store using own transportation methods
• Willingness to work in bright lights and loud music
• Willingness to move through a store for most of a shift to help guests and accomplish work
• Willingness to move boxes weighing up to 30 lbs (13.6 kg)
• Willingness to work both as part of a team and independently on some tasks

Key Skills and Core Values

• Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Guest Experience: Enjoys working with, connecting with, understanding, and helping guests
• Personal Responsibility: Accepts responsibility and accountability; is dependable
• Self-Awareness: Is aware of how words or actions may be perceived by or affect others
• Collaboration and Teamwork: Works productively with others and seeks diverse perspectives
• Enthusiasm: Looks for ways to make work fun and engaging

Job Assets (Nice to Have)

• High school diploma, GED, or equivalent

Bonus Eligibility

Employees in this position may be eligible for a competitive bonus program, subject to program eligibility requirements.