Product Operations Educator (Inventory only)

The Product Operations Educator role centers on delivering a world-class guest experience in-store through guest engagement, product education, and accurate transactions. The position also supports inventory-only product presentation and key operational standards to ensure consistent service.

What You’ll Do

• Engage with guests to support a great guest experience while respecting guests’ time.
• Assess guest needs to provide tailored purchase and return solutions.
• Deliver technical product education by clearly communicating the value and benefits of products.
• Support an end-to-end guest experience by completing accurate and timely guest transactions.
• Execute market-relevant omnichannel programs according to company standards, including buy online/pickup in store, phone sales, and ship from store options.
• Move dynamically on the sales floor to maintain continuous guest engagement and respond to store needs.
• Gather guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Build a respectful and inclusive team environment by welcoming and celebrating differences for a supportive experience for both team members and guests.
• Develop supportive, productive working relationships with team members.
• Collaborate with the team to support optimal guest experience and store operations.
• Complete product presentation tasks in alignment with company standards, including returning items to place, restocking or adding depleted items from inventory, and destocking or relocating items.
• Use in-store technology to support store operations and enhance guest experience.
• Perform cleaning tasks as needed throughout the shift to maintain a luxury store environment.
• Follow people safety policies and procedures to support a safe workplace.
• Work in accordance with applicable policies, procedures, and laws or regulations.

Inventory-Only Product Presentation

In addition to guest-facing responsibilities, this role includes presenting product in an inventory-only capacity by restocking, relocating, and maintaining items on the floor according to company standards.

Required Qualifications

• Legally authorized to work in the country where the store is located.
• 18 years of age or older.
• Proof of the Right to Work and evidence related to associated local legislative requirements (EMEA only).
• Ability to travel to the assigned store using personal transportation methods.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Willingness to work in an environment with bright lights and loud music.
• Ability to move through the store for most of the shift to help guests and complete tasks.
• Willingness to move boxes weighing up to 30 lbs (13.6 kg).
• Willingness to work both as part of a team and independently for assigned work.

Technologies

• In-store technology

Benefits

• Extended health and dental benefits, plus mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness and yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series

Key Skills and Core Values

• Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences.
• Integrity/Honesty: Demonstrates honest, fair, and ethical behavior.
• Guest Experience: Enjoys connecting with guests, understanding their needs, and helping them.
• Personal Responsibility: Accepts accountability and is dependable.
• Self-Awareness: Understands how words and actions may be perceived by others.
• Collaboration and Teamwork: Works productively with others, seeks diverse perspectives, and helps achieve goals.
• Enthusiasm: Takes pride in the work and looks for ways to make tasks engaging.

Nice to Have

• High school diploma, GED, or equivalent

Role Details

• Location: Southaven, MS (onsite)
• Compensation: USD 18–22 per hour
• Schedule: Flexible availability including evenings, weekends, and holidays