Product Operations Lead

The Product Operations Lead is part of the store leadership team responsible for executing the store product strategy, with a focus on product operations and inventory management. This role drives inventory shift execution, oversees BOH product operations, and supports a guest-first environment when scheduled on the floor.

Core Responsibilities

• Partner with store leadership to translate the product strategy into day-to-day execution.
• Plan, prioritize, manage, and lead inventory processing and accuracy work in line with standard operating procedures (SOPs).
• Ensure product actions are completed, including pull backs, consolidations, and repricing.
• Create a fun, productive shift atmosphere to engage team members in inventory management.
• Monitor product levels and communicate insights to support sell-through strategy and maintain optimal availability for guests.
• Review and interpret daily business data and metrics to inform actions, such as analyzing sell-through trends to recommend product focus for the store or, for outlets, pricing guidance.
• Participate in the store hiring process, including recruitment, selection, hiring recommendations, onboarding, and training.
• Address performance through direct feedback, recognition, coaching, demonstrations, and hands-on learning experiences to support ongoing development.
• Contribute to a respectful and inclusive team environment by building supportive working relationships.
• When serving as Supervisor on Duty during open hours, move dynamically across the store and lead from the floor to deliver technical product education and a world-class guest experience.

Requirements

• Legally authorized to work in the country where the store is located.
• Ability to travel to the assigned store using reliable transportation methods.
• Minimum 1 year of work experience.
• Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including using business technology to complete work.
• Some experience leading, mentoring, delegating, or implementing processes with others.

Compensation & Benefits

• Base Pay Range: USD 22.00 - 27.00 per hour (subject to minimum wage in the location)
• Target Bonus: USD 2.00 per hour
• Total Target Base Pay Range: USD 24.00 - 27.25 per hour
• Compensation is grounded in a pay-for-performance philosophy that recognizes strong individual and team performance.
• Base pay may vary by market location and can be influenced by job-related knowledge, skills, experience, and internal equity.
• Employees in this position may be eligible for a competitive bonus program and equity offerings, subject to program eligibility requirements.
• Benefits: extended health and dental benefits, mental health plans, paid time off, savings and retirement plan matching, generous employee discount, fitness and yoga classes, parenthood top-up, and development course offerings.
• Additional programs: people networks, mentorship programs, and leadership series.

Job Assets (Nice to Have)

• Education: high school diploma/GED/equivalent or above.
• Experience: retail, sales, distribution center, or warehouse operations related; experience reviewing and interpreting business reports and metrics to inform action.
• Experiential store option: for locations with food/beverage service, food safety and/or liquor service certification.

Schedule & Availability

• The schedule can vary based on store needs.
• Shifts are typically scheduled for mornings, afternoons, evenings, weekends, and holidays.
• During peak timeframes, special events, or other circumstances, some team members may work early mornings or late nights/overnights.

Work Context

• Work involves moving through the store, including front-of-house areas with bright lights and loud music, and back-of-house areas with no windows or natural light.
• Work is typically done as part of a team, sometimes independently, and may use computers or other technical devices.
• Occasional physical demands include moving boxes weighing up to 30 lbs (13.6 kg) and using ladders to reach materials.
• For experiential stores with food/beverage service, duties may include using industrial kitchen equipment and exposure to heat to prepare food or beverages.

Values and Leadership Expectations

• Inclusion & Diversity: creates and supports an inclusive environment that values and celebrates differences.
• Integrity: behaves in an honest, fair, and ethical manner.
• Adaptability/Agility: navigates uncertainty and ambiguity, adjusts priorities in a fast-paced environment, and recovers quickly from setbacks.
• Leadership: leads and inspires others, motivates, empowers, develops, and directs people.
• Collaboration and Teamwork: works productively with others to achieve common goals and seeks connections and diverse perspectives.
• Decision Making/Problem Solving: identifies improvement opportunities, evaluates alternatives, and makes timely effective decisions.
• Planning and Organizing: plans and organizes work clearly and efficiently to complete tasks aligned to priorities.
• Interactive Communication: conveys information effectively and understands information shared during interactions.

Location

Phoenix, AZ (onsite)