Product Operations Lead

The Product Operations Lead is part of the store leadership team responsible for executing the store product strategy through effective product operations and inventory management. This role leads inventory processing and accuracy, maintains strong stock readiness across the floor and back of house, and supports a guest-ready experience during scheduled floor coverage.

Role Summary

• Execute the store product strategy through day-to-day product operations and inventory management.
• Lead inventory shifts and oversee back of house operations to ensure product is stocked, organized, and ready for the guest.
• Provide world-class guest experience when scheduled on the floor, including technical product education when serving as Supervisor on Duty during open hours.

Responsibilities

• Collaborate with store leadership to translate product strategy into actionable store execution.
• Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities according to standard operating procedures (SOPs).
• Ensure completion of product actions such as pull backs, consolidations, and repricing.
• Create a fun and productive shift atmosphere that engages team members in inventory management.
• Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for the guest.
• Review and interpret daily business data and metrics to guide actions, including analyzing product sell-through and providing recommendations to store leadership regarding product focus or, for outlets, pricing.
• Participate in the store hiring process, including recruitment, selection, hiring recommendations, onboarding, and training.
• Address team member performance through direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive environment by establishing supportive working relationships with team members.
• When serving as Supervisor on Duty during store open hours, lead from the floor to ensure every guest receives technical product education and a world-class guest experience.

Requirements

• Must be legally authorized to work in the country where the store is located.
• Must have the ability to travel to the assigned store using reliable transportation methods.

Experience

• Minimum 1 year of work experience.
• Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including using business technology to complete work.
• Some experience leading, mentoring, delegating, or implementing processes with others.

Nice to Have (Job Assets)

• High school diploma/GED/equivalent or above.
• Experience in retail, sales, distribution center, or warehouse operations, including reviewing and interpreting business reports and metrics to inform action.
• For experiential stores with food/beverage service only: Food safety and/or liquor service certification.

What This Role Emphasizes

• Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Adaptability/Agility: Navigates uncertainty and can change priorities in a fast-paced environment, recovering quickly from setbacks.
• Leadership: Leads and inspires others by motivating, empowering, developing, and directing people.
• Collaboration and Teamwork: Works productively with others to achieve common goals and seeks connections and diverse perspectives.
• Decision Making/Problem Solving: Identifies opportunities for improvement and makes effective, timely decisions.
• Planning and Organizing: Plans and organizes work clearly and efficiently to complete responsibilities aligned to priorities.
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others.

Schedule and Availability

• The work schedule can vary based on store needs.
• Shifts are typically scheduled mornings, afternoons, evenings, weekends, and holidays.
• During peak timeframes, special events, or other circumstances, some schedules may include early mornings or late nights/overnights.

Work Context

• Moves through the store, including front of house (bright lights and loud music) and back of house (no windows or natural light).
• Works as part of a team, sometimes independently, and may use a computer or other technical devices.
• May occasionally move boxes weighing up to 30 lbs (13.6 kg) and may use ladders to reach materials.
• For experiential stores with food/beverage service only: may use industrial kitchen equipment and work near heat while preparing food or beverages.

Compensation & Benefits

• Base pay range: $23.00 to $28.50 per hour (subject to minimum wage in the location).
• Target bonus: $2.00 per hour.
• Total target base pay range: $25.00 to $28.50 per hour.
• Pay-for-performance philosophy recognizing exceptional individual and team performance; base pay is based on market location and may vary based on job-related knowledge, skills, experience, and internal equity.
• Eligibility for a competitive bonus program, subject to program eligibility requirements.
• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness and yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.
• Additional total rewards components support career development, wellbeing, and personal growth.

Location

• New Haven, CT (onsite)