Product Operations Specialist | Generalist

Ramp is looking for a Product Operations Specialist to join its Product Operations team and help keep delivery dependable as the company scales. In this role, you will own operations for a meaningful product area while partnering across product, engineering, design, data, customer-facing teams, and external vendors to support data-driven planning, smoother launches, and faster incident resolution.

You will operate at the intersection of Ramp’s FinTech product work and the operational realities required to serve a rapidly scaling customer base. The focus is on building predictable processes, turning customer and performance signals into actionable insights, and ensuring releases land with the right documentation and context across the organization.

What you’ll do

• Act as a voice of the customer within your product space by connecting day-to-day customer experience to product and engineering teams and surfacing insights that support thinking beyond current product boundaries.
• Lead meaningful company-wide initiatives that help Ramp prepare for larger scale, building predictable, reliable processes for Ramp teams, customers, and partners.
• Develop high-leverage product analytics and conduct data analysis to identify opportunities to improve performance, quality, and product intuitiveness.
• Support flawless releases through documentation, enablement, and sharing the right context across the organization.
• Help drive fast resolution of product bugs and issues by contributing to tools and processes used for incident identification and resolution.
• Manage operational relationships with relevant partners and vendors, including negotiating service agreements and performing joint performance assessments.

What you bring

• Minimum 2 years of professional experience in product management, product operations, or strategy & operations roles, ideally in a fast-growing business.
• Experience driving fast, successful execution of complex initiatives that require coordination across many teams.
• A track record of seeking root causes to arrive at enduring, high-impact solutions.
• Ability to use qualitative and quantitative feedback to create product recommendations.
• Experience working directly with customers or clients through feedback requests and/or user research interviews.
• Experience leveling up teammates with constructive feedback.
• Excellent written and verbal communication, including tailoring messages for different audiences.
• Ability to translate data into insights and action, including experience querying SQL.
• Comfort in ambiguity, with a track record of charting your own path.

How you’ll work

• Collaborate with product managers, engineers, design, data, and customer-facing teams, along with external partners and vendors.
• Work to lay out a data-driven, customer-informed roadmap of features to build and improvements to implement.
• Build automation and processes that support internal scaling.
• Support launch efforts for impactful new features and products.

Tools and technologies

• SQL, Retool, Python, Java, React

Teams at Ramp (where this product operations scope may sit)

• Spend Management (card issuance, reimbursements, travel & entertainment)
• Procurement (purchase requests, approvals, vendors, savings, price intelligence)
• Intelligence (reporting, savings, price intelligence)
• Bill Payments (invoice management, accounts payable, B2B payment capabilities)
• Risk (underwriting and financial products that determine approvals and risk management)
• Growth (onboarding, activation, retention)
• Accounting (intelligence in the accounting platform)
• Mobile (mobile app development and mobile strategy)

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)
• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Employee Assistance Program and virtual care through Lumino Health
• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

Location and compensation

• Location: New York, NY (onsite)
• Compensation range: USD 128,000 - 180,000 per year

If you are being referred for the role, contact the person referring you to apply on your behalf.

Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered. Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.