Product Operations | General Builder (All Levels)

Ramp is looking for a Product Operations General Builder (all levels) to take ownership of a product problem space from early investigation through execution and measurement. In this role, you’ll partner across teams to improve both customer and operational outcomes, build and validate workflows (including AI-assisted solutions), and drive operational change with empathy.

Product Operations at Ramp is built around practical impact: you connect real-world signals to the root cause, translate findings into clear recommendations, and ensure changes actually help the people who use them. Each team member is aligned to a specific product area such as Bill Pay, Procurement, or Travel.

What you will do

• Own customer and operational outcomes by taking responsibility for a defined problem, establishing a baseline, and following through until the experience improves.
• Identify the underlying problem by combining customer conversations, operational observations, and data to separate recurring causes from isolated symptoms.
• Make clear, decision-ready recommendations using product sense and business acumen to size opportunities, compare tradeoffs, and help product partners choose the process change, automation, or investment with the greatest effect.
• Build and improve workflows by creating practical tools and automations, including AI-assisted solutions, to reduce repetitive work and improve reliability, then validate outputs and measure real benefit.
• Bring changes into use with empathy by owning operational readiness, internal enablement, feedback collection, and follow-through after a launch or workflow change.
• Lead across teams by defining metrics, establishing owners, resolving dependencies, communicating decisions, and keeping key work moving when the path is unclear.
• Work within a focused product assignment since each Product Operations team member is assigned to a specific product (for example, Bill Pay, Procurement, or Travel).

What you bring

• 2-6 years of experience in banking, private equity, consulting, or in product management or business operations roles at a demanding startup.
• A track record of ownership that goes beyond initial analysis or recommendations to deliver outcomes.
• Strong quantitative reasoning, including comfort working with messy data, checking assumptions, and translating findings into decisions.
• Customer curiosity and practical judgment to prioritize the problems that matter most, solve them effectively, and talk to customers when requirements are unclear.
• Strong communication skills with the ability to earn trust for your arguments across technical and business teams.
• Resourcefulness and fast learning, with openness to feedback and evidence of quickly ramping on unfamiliar subjects.
• AI tool experience building something or improving a workflow, paired with thoughtful quality checks.

Compensation and location

• Location: New York, NY (onsite)
• Compensation range: USD 130,000 - 200,000 per year

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)
• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Additional parental leave time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health
• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option

Product areas you may support

• Spend Management: card issuance, reimbursements, and travel & entertainment
• Procurement: new purchase requests, approvals, vendors, savings, and price intelligence
• Intelligence: reporting, savings, and price intelligence
• Bill Payments: invoice management, accounts payable, and B2B payment capabilities
• Risk: underwriting and financial products that determine which businesses to approve and how to manage risk
• Growth: onboarding, activation, and retention products
• Accounting: intelligence in the accounting platform
• Mobile: mobile app development and mobile strategy

Nice to have

• Experience building internal tools, using APIs or low-code platforms
• Working with financial products and shipping software with AI assistance
• Owning a launch to help get started
• Experience solving difficult problems with results you can explain

Other notices: Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice.

If you are being referred for the role, contact that person to apply on your behalf.