Product Operations Manager

ServiceChannel is hiring a Product Operations Manager to help run program management for innovation projects and strengthen how teams plan, deliver, and report on product investments. This remote role combines product operations fundamentals with cross-functional leadership to support planning, portfolio visibility, and ROI-focused decision-making.

You will play a central role in driving innovation from early concept through business model approval, while ensuring teams have the structure to execute on roadmaps and dependencies. The position also supports senior leadership through monthly portfolio reporting and standard work that improves clarity across the portfolio.

What you’ll do

• Lead program management for innovation projects, moving ideas from concept through business model approval while keeping teams aligned, unblocked, and on schedule.
• Drive planning and development cycles, including the annual roadmapping process that shapes next year’s portfolio plan, plus scoping reviews and cross-team dependency management.
• Support monthly portfolio reporting cadence by partnering with teams to deliver strategic updates to senior leaders and prepare standard work for detailed portfolio visibility.
• Assist with business cases and ROI analysis for product investments by collecting inputs and pressure-testing assumptions with Product Leadership to inform prioritization.
• Improve operational excellence by streamlining processes, increasing efficiency, applying best practices, and continuously improving delivery.
• Build and maintain relationships across peers, stakeholders, and executives to ensure open, effective communication.
• Apply sound judgment on sensitive and cross-functional issues to support collaboration between leadership, the operating team, and the broader organization.
• Bring an entrepreneurial, creative approach to complex business challenges with a focus on data-driven results and tangible outcomes.

What you bring

• Bachelor’s degree in a relevant field.
• 3+ years of experience in Project/Program Management or Product Operations.
• Experience running or supporting portfolio governance or reporting cadence, and annual planning or roadmapping cycles.
• Experience leading cross-functional programs and projects, including hands-on project management across multiple concurrent efforts.
• Excellent organization and dependable follow-through.
• Demonstrated strengths in problem-solving, influencing, and analytical thinking.
• Strong communication, presentation, and interpersonal skills, with the ability to compile and present data, insights, and recommendations to executives and varied audiences.
• Ability to lead by influence and work effectively with cross-functional teams.
• Enterprise collaboration tool experience, including Microsoft 365, Jira, and Miro (and other project management tools).

Benefits

• Generous medical, dental, and vision insurance
• Life insurance
• 401k with match
• Flexible time-off policy
• Paid parental leave
• Medical, dental, vision, life and LTD insurance
• HSA
• 401(k) retirement plan

Preferred qualifications

• Deep understanding of the product development lifecycle, including experience with a SaaS solutions provider
• Strong understanding of Product and Engineering functions and cross-functional dependencies
• Experience building or supporting business cases, ROI models, or investment analysis
• Working knowledge of SaaS financial metrics such as ARR and gross margin, and how product decisions impact them
• Familiarity with portfolio governance and stage-gate style frameworks (by any name)

Pay range: USD 109,700 - 183,200 per year.