Senior Manager, Product Design

Capital One seeks a Senior Manager, Product Design (people leader) to guide product direction and design execution for the Navigator Platform in the Experience Design organization.

Responsibilities

• Work at the intersection of B2B enterprise design and AI innovation.
• Elevate experiences that help dealers build meaningful relationships with car buyers.
• Drive innovation across dealer-to-customer messaging, campaign tools, and conversational AI experiences.
• Set a high bar for execution by coaching individual contributors on pattern discipline and component usage, while championing iconic customer experiences.
• Act as a cross-functional bridge across product, engineering, and stakeholders to solve complex problems across the Navigator Platform ecosystem.
• Co-create solutions to complex challenges, influence product strategy, and build a high-performing design team culture.
• Apply established expertise across interaction, visual, and service design.
• Oversee and optimize the use of appropriate tools, platforms, frameworks, and design systems.
• Create design artifacts including vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
• Reinforce an inclusive team environment by setting goals aligned to portfolio strategy, managing stakeholders, removing barriers, and training and developing designers.
• Shape product outcomes using deep design expertise, user insights, and business understanding.
• Lead alignment across product, tech, and business partners, keeping user needs central to strategy and enabling bold solutions to complex problems.
• Advocate for human-centered methodologies using data, research insights, and mature problem-solving judgment.
• Demonstrate strong knowledge of products, processes, customers, competitors, and market trends to guide how Design engages.
• Own the problem-solving approach (issue, impact, resolution), apply good judgment across alternatives, and use leadership input for alignment.
• Bring creativity to exploring the solution space.
• Engage partner expertise across the organization to support workstreams, identify the right people, and embrace compromise to solve strategic challenges.
• Present work across levels and functions, modeling a strategic human-centered approach that makes complex topics accessible and drives stakeholder buy-in.

Requirements

• At least 6 years of experience in a Product Design role.
• At least 6 years of experience with design and prototyping tools such as Figma.
• At least 2 years of experience in a people leadership role.
• At least 8 years of experience in a Product Design role.
• At least 8 years of experience with design and prototyping tools such as Figma.
• Experience working with and contributing to an established design system.
• Experience collaborating with product, tech, and business leaders.
• Experience leading design projects or teams.
• Experience working in heavily regulated, data-heavy problem spaces.

Technologies

• Figma

Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• Comprehensive, competitive, and inclusive set of health, financial, and other benefits to support total well-being.

Preferred Qualifications

• At least 8 years of experience in a Product Design role.
• At least 8 years of experience with design and prototyping tools such as Figma.
• Experience working with and contributing to an established design system.
• Experience collaborating with product, tech, and business leaders.
• Experience leading design projects or teams.
• Experience working in heavily regulated, data-heavy problem spaces.

Basic Qualifications

• At least 6 years of experience in a Product Design role.
• At least 6 years of experience with design and prototyping tools such as Figma.
• At least 2 years of experience in a people leadership role.

Salary and Incentives

• Plano, TX: $182,500 - $208,300 for Sr. Manager, Design.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Location: Plano, TX (onsite)