Senior Product Manager

OCLC is seeking a Senior Product Manager to help strengthen how product work moves from planning through delivery and review. In this hybrid role based in Dublin, OH, you will shape product development processes within Global Product Management (GPM) and coordinate those processes across multiple departments to keep business cases, priorities, and execution on track.

How you’ll contribute

• Refine and manage the product development lifecycle processes within GPM, including building a portfolio view of business cases across their individual lifecycles and collectively.
• Ensure business cases stay on track, progress through appropriate gates and approval mechanisms, and that GPM maintains an appropriate level of business cases in development and execution.
• Partner with GPM and key stakeholders to support prioritization of business cases and ensure internal understanding of prioritization (including with PMO).
• Track product briefs to support on-time delivery and proper distribution across affected teams.
• Roll out product development best practices across GPM (including the Groups initiative) and align with other departments on best practices, roles, and handoffs.
• Ensure Product Managers and Product Analysts are aware of and follow the product development process, including consistent use of Aha! and Jira.
• Serve as a domain expert for Aha!, including staff training, reporting, and collaboration with other departments on maintenance and integration with internal systems.
• Monitor Jira and the SR backlog to identify applications and teams with unhealthy backlog patterns.
• Manage the GPM intranet site, including posting product roadmaps, approved FY Product/Program Priority Plans, and related documentation.
• Coordinate and ensure GPM staff participation in cross-LOB RFPs.
• Manage post-approval and post-conclusion business case reviews.
• Work with GPM, Project Management, and Development stakeholders to groom product development backlog and work-in-progress, including discretionary development where applicable.
• Develop and publish product roadmaps, including scheduling and tracking discretionary development where applicable.
• In conjunction with the VP, Global Product Management, develop and report on GPM KPIs.
• With other departments, analyze and report on revenue, win/loss, and voice of the customer inputs.

What you bring

• Demonstrable understanding of the product management life cycle.
• Extensive experience applying the Pragmatic Marketing framework.
• Exceptional interpersonal skills with a proven track record in a matrixed organization.
• Detail oriented, with a background in operational design and management strongly desired.
• 10+ years in the software or SaaS industry, with preference for familiarity with the academic, public, and special library market and/or publishing industry.
• Bachelor’s degree (advanced degree strongly desired).
• Positive “can do” attitude, self-motivated and self-directed, with interest in making improvements in a controlled manner.
• Comfortable holding team members accountable in a professional, supportive environment.
• Process driven with a focus on details.
• Ability to see the big picture (highly desired).

Tools and technologies

• Aha!
• Jira
• JIRA

Benefits at OCLC

• Competitive compensation reflecting performance, experience, and skills, plus best-in-class health coverage.
• Retirement plans with generous company contributions.
• Commitment to overall well-being.
• Hybrid work environment: for many roles, three days a week on-site, with occasional additional days based on business needs.
• Free use of the on-site fitness center, gym sports, group exercise classes, and game room.
• Onsite catering and a cafeteria subsidized by OCLC.
• Health and wellness events.
• Work environments with individual and team spaces and the latest technology tools.
• Paid parental leave and adoption assistance.
• Tuition reimbursement and Public Service Loan Forgiveness eligibility.
• Company-subsidized pricing on local tickets and memberships.

Additional context: the Senior Product Manager is charged with developing and managing product development processes internal to Global Product Management (GPM) and coordinating those processes across OCLC departments, including Development, Project Management, Finance, Sales, and Marketing.