Technical Program Manager, Product Operations

Quorum Business Solutions is hiring an Technical Program Manager, Product Operations to help run the product lifecycle end to end. This is an individual contributor role focused on making launches, releases, and end-of-life events predictable and well-coordinated across teams. You’ll bring Product, Engineering, Security, Legal, Support, Marketing, and Sales together at the right time, build repeatable processes, and ensure leadership has a clear, shared readiness view to support Go/No-Go decisions.

What you’ll do

• Facilitate product launches and releases end to end, coordinating the right cross-functional stakeholders for each phase.
• Consolidate readiness status across functions, surface open risks, and prepare leadership for Go/No-Go sign-off.
• Maintain a portfolio-wide release calendar and resolve conflicts when multiple products or segments launch or integrate in the same window.
• Partner with engineering leads to understand system architecture, dependencies, and trade-offs so assessments reflect technical reality.
• Drive launch readiness across quality, security, privacy, reliability, and operations.
• Run post-launch reviews and capture lessons learned to continuously improve the process.
• Formalize and operate a repeatable Alpha/Beta program, including entry and exit criteria, participant selection, feedback collection, and graduation decisions.
• Own and facilitate the end-of-life process, including decommission checklists, customer migration plans, EOL notifications, and infrastructure teardown coordination.
• Track retirement timelines and align Support, Sales, Legal, and Engineering before customers are notified.
• Develop and keep current the launch, release, and EOL processes and documentation as products, org structure, and non-functional requirements evolve.
• Identify process gaps as the portfolio grows and integrations multiply, and drive updates to prevent missed or rushed releases.
• Define and report program health metrics (for example, on-time readiness, release slippage, and post-launch issues) and use results to improve decisions.
• Train and onboard Product Managers and cross-functional partners on processes.
• Own end-to-end delivery for complex, multi-team programs: define scope, goals, milestones, and success metrics.
• Run program rhythms such as planning, status reporting, launch reviews, and retrospectives, and communicate status to engineers through executives with audience-appropriate detail.
• Coordinate recurring readiness checkpoints across in-flight releases, flagging schedule conflicts, resourcing gaps, and dependency risks.
• Standardize telemetry practices across products with Engineering and Cloud Operations to keep monitoring and alerting consistent.
• Take on other cross-functional initiatives assigned by leadership.

What you bring

• 5+ years in program management, technical program management, product operations, or release management, including leading cross-functional technical programs.
• Experience running or formalizing structured launch, release, or beta/pilot programs across multiple teams or products.
• Ability to influence and drive decisions without direct authority over people or work.
• Strong facilitation and executive communication, including presenting risk and readiness status to leadership.
• Strong written documentation skills, turning ambiguous practices into frameworks others can follow.
• Experience working across Product, Engineering, Security, Legal, Support, Marketing, and Sales.
• Working understanding of the software development lifecycle with technical fluency to discuss architecture, dependencies, and trade-offs and to read technical designs.
• Proven ability to manage multiple programs, dependencies, and stakeholders simultaneously.

Location and work model

• Houston, Texas (preferred) or United States - Remote
• Hybrid if located in Houston, TX or Remote with travel if the work location is United States - Remote

Compensation and eligibility

• Salary: USD 110,000 - 160,000 per year
• Pay schedule: bi-weekly via direct deposit
• Background check: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification, and passport/ID validation
• Visa sponsorship: Quorum Software will not pursue visa sponsorship for this position; employment eligibility to work in the United States is required

Authority and boundaries

• Facilitates, escalates, and makes risk visible; leadership makes the final Go/No-Go decision.
• Owns the lifecycle process and the shared view of readiness; can flag a release as not ready and escalate directly to leadership.
• Product Managers own product strategy and scope; Engineering owns technical delivery; functional leaders own sign-off for their respective readiness criteria.
• For assigned programs, owns delivery outcomes including scope definition, milestones, dependency and risk management, and launch readiness.