Senior Product Manager - API Management

As a Senior Product Manager for Integration platforms at United Airlines, you will help drive enterprise adoption and shape the roadmap for API management and event-driven development capabilities. This role owns backlog and implementation planning for migration efforts, while establishing governance, quality assurance, and a scalable support operating model across the enterprise.

Key Responsibilities

• Act as product owner for Integration platforms, providing architecture, engineering, development expertise, tooling, capabilities, and guidance to enable reliable and secure API and event-driven development
• Define and own the product backlog using inputs from the product roadmap and user community feedback, then lead execution
• Develop and maintain the product roadmap for integration platforms in alignment with organizational goals and objectives
• Define and prioritize enterprise feature enhancements and also support specific portfolio or business unit needs
• Create a strategy for migrating existing APIM and messaging solutions, including 2 to 3 year implementation plans
• Collaborate with Enterprise architects, Platform engineering, Infrastructure, and Security teams to define the enterprise API management and enterprise messaging vision, strategy, and execution plans
• Define an operating model via a center of enablement to govern and manage APIs and Events (internal and external) across the enterprise
• Define RACI across personas in enterprise architecture, middleware, platform engineering, DevSecOps, and cyber security teams
• Measure performance against established KPIs and objectives to report outcomes and drive compliance
• Engage QA teams to define and execute automated test plans
• Define an event and API specification validation methodology, including linting processes for API product deployments
• Set up a product support organization to manage deployments and provide post-deployment support
• Identify opportunities to automate deployments and configurations across multiple environments

Required Qualifications

• Bachelor’s degree
• Computer Science, Information Technology, or Engineering preferred
• 5+ years of experience in Product Management, API Management, and/or Application Development
• Experience building and managing scalable, reliable messaging systems and API gateways that handle high throughput and large numbers of concurrent connections and requests
• Experience with platform cost planning and tracking financial health
• Extensive experience defining solution architecture and complex integration architecture for large enterprise applications and systems
• Hands-on experience developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating or prioritizing conflicting requirements with multiple stakeholders
• Experience managing strategic partners and vendors
• Must be legally authorized to work in the United States for any employer without sponsorship
• Master’s degree
• Product Management and/or Event Driven Certifications
• Experience with industry leading APIM products such as MuleSoft, Apigee, IBM APIC, or Kong and messaging solutions such as TIBCO EMS, Solace, Confluent, RabbitMQ, Apache Kafka, AWS SNS/SQS
• Strong understanding of security considerations specific to messaging platforms, including data protection, encryption, and compliance with privacy regulations
• Hands-on experience with cloud platforms and services supporting messaging infrastructure, including AWS, Azure, or Google Cloud
• Experience with web technologies and APIs, including REST, SOAP, JSON, OAS, RAML
• Deep understanding of messaging protocols such as MQTT, AMQP, XMPP, and SMTP
• Demonstrates understanding of generative AI tool capabilities and limitations and applies critical thinking to validate AI-generated outputs, while adhering to company policies related to responsible AI use, data privacy, and security

Technologies

• MuleSoft, Apigee, IBM APIC, Kong
• TIBCO EMS, Solace, Confluent, RabbitMQ, Apache Kafka
• AWS SNS, AWS SQS, AWS
• Azure, Google Cloud
• REST, SOAP, JSON, OAS, RAML
• MQTT, AMQP, XMPP, SMTP
• DevSecOps, cyber security

Location

Chicago, IL (onsite)

Compensation

USD 140,600 - 183,108 per year

Benefits

• Medical, dental, vision
• Life, accident & disability
• Parental leave
• Employee assistance program
• Commuter
• Paid holidays, paid time off
• 401(k)
• Flight privileges
• Bonus and/or long-term incentive compensation awards