Senior Product Manager, Relay Product and Tech

Amazon's Relay Product and Tech organization in Bellevue, WA is seeking a Senior Product Manager to own trust and safety capabilities across the Relay network. The role shapes the product vision, builds detection and automation, and partners with Engineering, Applied Science, and Operations to scale risk management in a fast-moving middle-mile environment. The position is onsite in Bellevue and offers a salary range of USD 142,800 to 193,200 per year, with an MBA required.

Responsibilities

• Own the product strategy and roadmap for trust and safety capabilities within Relay, defining how risk events are detected, investigated, and resolved across fraud, compliance violations, and policy abuse.
• Translate complex risk and fraud problems into clear product requirements, write detailed product documents, define user workflows, and prioritize features based on customer impact and business value. Drive products from concept through design, development, testing, and launch.
• Partner with Engineering and Applied Science teams to build detection models and integrate them into operational workflows. Define how risk signals from multiple sources feed into enforcement actions and how automation can reduce manual effort.
• Collaborate with Loss Prevention, Operations, and Compliance teams to understand investigation workflows and build tools that improve speed and accuracy. Gather feedback continuously and iterate on the product experience.
• Define success metrics including detection precision, false positive rates, resolution time, and investigator productivity. Use data to measure progress, identify gaps, and inform roadmap decisions.
• Influence cross-functional teams without direct authority. Align Engineering, Science, Operations, and Leadership on priorities and tradeoffs. Communicate product strategy clearly to senior leadership through written narratives and business reviews.

Requirements

• Currently has, or is in the process of obtaining, a full-time MBA program
• 3+ years of post Master’s, full-time relevant industry (professional or military) experience

Technologies

• SQL
• Python

Benefits

• Sign-on payments
• Restricted Stock Units (RSUs)
• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement
• 401(k) matching
• Paid time off
• Parental leave

A Day in the Life

• Your day involves a mix of defining product requirements, reviewing detection model outputs, and partnering with teams to solve problems. You might spend the morning writing a product document for a new detection workflow, then review model performance with your Science partner in the afternoon.

About the Team

Relay Trust sits within Relay Product and Tech and is dedicated to safeguarding Amazon's middle-mile transportation network from fraud, misuse, and abuse. The team builds detection systems, investigation tools, and enforcement mechanisms that keep the network safe. You will work alongside Engineers, Applied Scientists, Loss Prevention specialists, and Operations partners in a fast-paced environment where product decisions directly impact network safety and carrier trust.