Sr. Manager, Product Design

Senior Manager, Product Design at HighLevel, a remote leadership role directing design across the core platform experiences, native mobile surfaces and the design system. You will oversee a team of about eight product designers across the United States and India, reporting to the Senior Director, Product Design. Compensation is USD 196,000 to 250,000 per year.

Responsibilities

• Lead a design team of about eight designers across the US and India, guiding coaching, career development, performance management, prioritization and staffing.
• Ensure design quality and execution across core platform experiences, native mobile surfaces and design system initiatives.
• Line manage the design system team in partnership with the Senior Director on strategy, priorities and adoption.
• Maintain a high velocity operating rhythm for critiques, reviews, planning, feedback loops and cross functional alignment.
• Raise the bar for aesthetic quality, visual design, interaction design, information architecture, product thinking and end to end usability.
• Invest in talent development by elevating strong performers and providing clearer expectations or coaching for others.
• Hire excellent talent, onboard new designers and guide the team growth with intention.
• Advance designers through coaching, stretch opportunities and clear development plans.
• Performance manage when needed with sharper expectations or role calibration.
• Foster a team culture that emphasizes speed, ownership, craft and customer impact.
• Increase design output quality across aesthetic, visual craft, interaction quality and customer centered execution.
• Help drive a step change in HighLevel's design practice by sharpening quality standards and applying them consistently.
• Lead critiques and quality reviews to improve work before it reaches customers.
• Ensure major releases are grounded in user needs, thoughtful flows, durable interaction patterns and refined visual execution.
• Encourage responsible use of AI assisted tools to accelerate exploration, prototyping, documentation and production collaboration.
• Lead design execution across core platform experiences that support navigation, account management, configuration, workflow execution and customer operations.
• Guide mobile design for native platforms, ensuring the experience is focused, useful and aligned with mobile customer needs.
• Partner with Product and Engineering to clarify priorities, shape roadmaps, identify tradeoffs and maintain a high quality customer experience.
• Connect work across desktop, mobile and shared platform surfaces so customers experience HighLevel as one coherent product.
• Line manage the design system team and help evolve HighLevel's bespoke design system into a strategic accelerator for product quality, execution speed and customer experience.
• Collaborate with the Senior Director on design system strategy, governance and adoption across the broader product portfolio.
• Work across product, design and engineering teams to drive adoption of shared components, patterns and interaction standards.
• Reduce pattern drift across core platform and mobile experiences through clear guidance, reusable patterns and strong examples of the desired UX/UI quality.
• Build strong operating partnerships with Product, Engineering, Data, Support and Customer Success.
• Represent design in planning, roadmap and delivery conversations with clarity and sound product judgment.
• Collaborate effectively across time zones and cultures, particularly between the US and India teams.
• Model the pace, ownership and adaptability expected in a high velocity product environment.

Requirements

• 9+ years of experience in product design, UX or related disciplines, including 3+ years in managing product designers.
• Proven experience guiding designers across complex B2B SaaS, platform, mobile or multi-product environments.
• Exceptional aesthetic judgment, visual craft and interaction design taste, with the ability to raise team quality.
• Experience leading critiques, coaching designers and helping teams make strong design decisions.
• Experience leading or line managing design system work, including component libraries, shared patterns, documentation, governance or adoption across product teams.
• Experience managing distributed teams and working across time zones; collaboration with India-based teams is a strong plus.
• Demonstrated ability to hire strong designers, develop talent and perform under appropriate coaching or performance management.
• Strong product judgment balancing customer needs, business outcomes, technical constraints and speed of execution.
• Familiarity with AI assisted production tools such as Cursor, Claude Code or exploratory vibe coding workflows, and enthusiasm for using them to improve design velocity and collaboration.
• Comfort operating in fast paced, ambiguous environments with high ownership expectations.

Technologies

• Cursor
• Claude Code

Benefits

• Competitive compensation package, comprehensive benefits and flexible work arrangements.

EEO Statement

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide demographic information. This information is used solely for compliance with government recordkeeping, reporting and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.