Sr. Manager, UX Research & Marketing Operations, Relay Product and Tech - Relay Marketing

This senior leadership role combines Relay Marketing UX research and Voice of Carrier (VOC) research with Marketing Operations. You will set the research agenda, translate carrier feedback into actionable themes, and build the operating model that helps the marketing organization plan, execute, measure, and optimize programs at scale.

Role Focus

• Lead the end-to-end carrier research function for Relay Marketing, including the strategic research roadmap and insight delivery into marketing decisions.
• Own VOC collection across multiple channels and synthesize qualitative and quantitative signals into clear, closed-loop actions.
• Manage Marketing Operations to ensure systems, processes, and tooling support efficient campaign execution and measurement.

Key Responsibilities

• Own the Relay Marketing carrier research function end to end, ensuring research outputs influence product marketing decisions, carrier communications, and experience improvements.
• Build and evolve VOC collection methodologies across channels to capture signal from carriers of all sizes and engagement levels.
• Establish frameworks to synthesize carrier feedback into actionable themes, and implement mechanisms to close the loop so carriers see their feedback reflected in product and experience changes.
• Partner with Product, Product Marketing, and Design to incorporate carrier insights into roadmap planning, launch strategies, and messaging development.
• Lead Marketing Operations, including planning, execution, measurement, and optimization of marketing programs.
• Oversee campaign operations, marketing technology stack management, audience segmentation and targeting infrastructure, and performance measurement frameworks.
• Drive operational maturity through scalable workflows, SLAs, and quality standards that enable faster execution without reducing precision.
• Identify automation opportunities and build business cases for tooling investments that increase capacity and improve outcomes.
• Hire, develop, and retain a high-performing team of researchers and operations managers, promoting curiosity, ownership, and continuous improvement.
• Set goals and expectations, provide regular coaching and feedback, and create development paths that grow individual contributors into future leaders.
• Manage team capacity and prioritization so resources align to the highest-impact work while limiting time spent on reactive, low-value requests.
• Act as the connective tissue between carrier insights and marketing execution to ensure learning directly informs how the organization goes to market.
• Build trusted relationships with Product, Operations, and Business Development leaders and position the team as an indispensable partner in decision-making.
• Prepare and deliver regular readouts to VP+ audiences, translating research findings and operational metrics into narratives that drive action.

Minimum Requirements

• Experience building, executing, and scaling cross-functional marketing programs.
• Experience understanding needs of business and end customers and translating them into appropriate solutions.
• 8+ years of experience in UX research, marketing operations, or a related field, including at least 4 years in a people management role leading teams of 6+.

Preferred Qualifications

• Experience in transportation or supply chain.
• Experience in management with demonstrated leadership and the ability to take on and create new assignments.
• Experience across the full range of research methods, including qualitative and quantitative, attitudinal and behavioral, with deep expertise in one or more areas.
• Experience producing executive-level written materials and presenting to executive audiences.
• Experience recruiting and developing high-performing teams that deliver outsized results.

Compensation and Location

Location: Bellevue, WA (onsite)

Salary: USD 199,200 to 269,500 per year

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

About the Team

Amazon Relay is a freight hauling platform connecting carriers with Amazon loads. The Relay Marketing team drives carrier-facing communications, product launches, and engagement strategies that support carrier adoption and satisfaction. This role is foundational to how the team listens to carriers and operates as a marketing organization, making it one of the highest-leverage leadership positions on the team.