The Product Operations & Enablement Manager will help strengthen operational excellence across the Global Product organization, working closely with Innovation to improve how teams plan, execute, and make decisions.
Role Overview
In this position, you will design scalable processes, increase visibility across product and innovation portfolios, and equip teams with the frameworks, tools, and communication practices needed for effective planning and governance. You will connect product strategy to delivery across Product, Engineering, Marketing, Sales, Global Product Operations, and Innovation.
Key Responsibilities
- Own and optimize the product management tool stack, including roadmap practices, standards, and adoption across product teams.
- Standardize product development processes in ways that add enterprise value while preserving flexibility across different product contexts.
- Define and report operational and enterprise metrics that demonstrate product team effectiveness and efficiency.
- Partner with Innovation to implement frameworks, templates, and tools that support portfolio visibility, planning, governance, and execution.
- Track innovation initiative progress, surface risks and dependencies, and connect outcomes to leadership priorities.
- Create executive-ready communications that translate product and innovation work into clear business updates.
- Manage operating cadences, including portfolio reviews, status reporting, risk management, decision logs, and escalation routes.
- Connect product strategy to execution across Product, Engineering, Marketing, Sales, Global Product Operations, and Innovation.
Requirements
- 5+ years in product operations, product management, business operations, or a related field.
- Experience designing and implementing scalable processes that improve team efficiency.
- Strong analytical skills, with the ability to organize and interpret quantitative and qualitative product data.
- Excellent written and verbal communication skills, including stakeholder-ready narratives.
- Experience managing product tools such as Aha!, Jira, Pendo, Productboard, or similar.
- Ability to work cross-functionally and influence outcomes without direct authority.
- Comfort with ambiguity in matrixed organizations, including structuring early-stage or fast-moving work.
- Experience with AI-assisted workflows, rapid experimentation, or design thinking.
Tools and Technologies
- Aha!
- Jira
- Pendo
- Productboard
Location and Compensation
- Location: New York, NY (onsite)
- Salary: USD 104,900 - 192,200 per year
Benefits
- Healthy work/life balance
- Shared parental leave
- Study assistance
- Sabbaticals
Team and Mission
Elsevier Health applies innovation, facilitates insights, and supports more informed decision-making for customers across global health. The organization supports health providers with accessible, trusted evidence-based information, prepares more medical and nursing students with effective tools and resources, and provides insights that help clinicians improve patient outcomes. The work supports a more personalized and localized healthcare experience for the benefit of every patient.
Working Style and Pattern
- Promotion of a healthy work/life balance across the organization.
- Working flexible hours, including flexibility in the times during the day to fit responsibilities and support individual productivity.
About the Business
Elsevier is a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on publishing heritage, it combines quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, and exceptional healthcare and clinical practice. The role supports global challenges and a more sustainable future, harnessing innovative technologies to partner for a better world.
Equal Opportunity, Safety, and Accommodation
- Fair and accessible hiring process: If you have a disability or other need that requires accommodation or adjustment, complete the Applicant Request Support Form or contact 1-855-833-5120.
- Recruitment safety: Criminals may pose as recruiters asking for money or personal information. Elsevier never requests money or banking details from job applicants.
- Equal opportunity: Qualified applicants are considered for and treated during employment without regard to protected characteristics.
- USA job seekers: EEO Know Your Rights.
