Digital Product Operations Enablement Specialist

The Digital Product Operations Enablement Specialist helps Black & Veatch deliver, adopt, and continuously improve its Digital Product portfolio. This onsite role coordinates release communications, training and enablement, UX intake operations, ServiceNow administration, executive updates, and Digital Product Operating Model (DPOM) governance activities in support of adoption and delivery transparency.

Responsibilities

• Establish and run the process for release announcements, product updates, user communications, adoption campaigns, and stakeholder messaging.
• Lead the creation and upkeep of user-facing support materials, including training guides, FAQs, quick reference guides, and onboarding content.
• Coordinate product demonstrations, training sessions, webinars, and enablement events for internal and external stakeholders.
• Plan user readiness and adoption metrics to support successful product rollout.
• Partner with Product Managers and Product Marketing resources to maintain consistent messaging and clear value articulation across product communications.
• Develop executive-ready communications, presentations, briefing materials, dashboards, and leadership updates for Digital Product leadership.
• Maintain communication calendars and ensure leadership updates are distributed on time.
• Coordinate preparation of quarterly business reviews, portfolio reviews, and strategic planning materials.
• Maintain and improve the DPOM Playbook, templates, standards, and supporting materials.
• Coordinate DPOM roadshows, leadership presentations, awareness campaigns, and training sessions to build buy-in and sustain adoption across business and technology.
• Act as an operational coordinator for UX intake, prioritization, and scheduling processes.
• Manage UX intake requests for user research, usability studies, design support, and experience improvements.
• Coordinate intake review meetings and ensure requirements are documented.
• Partner with Product Managers and UX practitioners to prioritize work based on customer value, business impact, and strategic alignment.
• Track UX requests through execution and provide status updates to stakeholders.
• Coordinate logistics for stakeholder interviews, user research activities, workshops, and usability testing sessions.
• Administer and maintain service workflows for the product portfolio, demand, enhancement, and work intake within ServiceNow.
• Partner with PMO, Governance, and Product teams to align product planning, sequencing, and delivery with investment guardrails, stage gates, and portfolio rhythms.
• Support Statement of Work (SOW) creation, entry, approval workflows, and lifecycle management.
• Produce portfolio reports, dashboards, and status summaries from ServiceNow for leadership review.
• Coordinate data quality reviews and ensure timely updates across ServiceNow records.

Requirements

• Bachelor’s degree or equivalent experience.
• Strong written and verbal communication skills.
• Strong organizational and documentation management skills.
• Proficiency with Microsoft 365 applications, including Copilot, Teams, PowerPoint, Excel, SharePoint, and Word.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Experience coordinating meetings, schedules, and operational activities.
• Experience creating presentations, executive communications, and reporting materials.
• Experience supporting projects or product teams.

Technologies

• ServiceNow
• Microsoft 365, including Copilot, Teams, PowerPoint, Excel, SharePoint, and Word
• Agile principles
• Scrum, Kanban
• Lean product discovery

Key Success Measures

• Timely delivery of release communications, training materials, and enablement support for product launches.
• ServiceNow data quality, timeliness, and reporting accuracy.
• UX intake cycle time and stakeholder satisfaction.
• Timeliness and quality of digital product related enterprise communications.
• DPOM awareness, participation, and governance effectiveness.
• Stakeholder satisfaction with product operations support.
• Consistent governance compliance and delivery transparency through accurate ServiceNow planning, tracking, and reporting.

Preferred Qualifications

• Familiarity with Agile principles and digital product delivery.
• Exposure to metrics collection, dashboarding, and data visualization.
• Knowledge of ServiceNow or similar workflow management platforms.
• Fluency in Scrum, Kanban, Lean product discovery, and flow metrics; ability to tailor practices to context.
• Experience leading adoption programs, including curriculum design, workshops, team coaching, and leader enablement.
• Strong data orientation, including defining OKRs and delivery metrics and using them to drive decisions and improvement.
• Experience aligning product portfolio governance with stage gates/exit criteria and investment models.

Benefits

• Health care benefits including medical, dental and vision insurances
• Disability and a robust wellness program
• Flexible work schedules
• Paid vacation and holiday time
• Sick time, and dependent sick time
• Company-matched 401k plan
• Adoption reimbursement
• Tuition reimbursement
• Vendor discounts
• Employment referral program
• AD&D insurance
• Pre-taxed accounts
• Voluntary legal plan
• B&V Credit Union
• Performance-based bonus program
• 100 percent ESOP-owned company with stock ownership

Additional Information

• All applicants must be able to complete pre-employment onboarding requirements if selected: criminal/civil background check, drug screen, and motor vehicle records search.
• Work environment/physical demands: typical office environment. Hybrid or flexible work options may be offered after the first 90 days based upon manager discretion, job performance, and work assignments.
• Notice to external search firms: Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.