Channel Management

Channel Management Product Jobs

6 jobs found

3d ago

Senior Manager, Product Manager, Move & Manage Decisioning

Capital One New York, NY

New York, NY

3d ago

$201k - $250k/yr Full time Manager Analytics Channel Management

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Job Description

Capital One offers an on site Senior Manager, Product Manager role focused on Move and Manage Decisioning in New York, NY. The position provides a compensation range of USD 200,700 to 249,900 per year and is a full-time opportunity. You will lead cross functional efforts to protect customers from account takeover and scams by designing risk based decisioning across customer journeys and guiding actions after automated decisions, enabling profitable customer acquisition through both digital and human-assisted interactions.

Benefits

Health benefits
Financial benefits
Incentive compensation (cash bonuses and/or long-term incentives)
Other benefits

Responsibilities

Be part of a team steering the bank’s omni-channel acquisitions strategy, responsible for setting and delivering the decisioning and treatment framework that drives profitable customer growth through digital and digital-human interactions
Work closely with customers, frontline associates, designers, technologists, analysts, marketers and data scientists to build cutting edge solutions
Drive meaningful change by asking bold questions, starting small, testing and learning to achieve significantly better outcomes
Communicate effectively to shift how colleagues think about building products and solving problems, illustrating how software can improve outcomes
Foster a self supporting community by creating useful tools, integrating suitable off the shelf products, and collaborating across teams
Focus on the right problem and avoid pursuing the wrong one to maintain strategic alignment

Requirements

Bachelor's or Master’s degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related) or a Bachelor's degree in Business or Marketing
Bachelor's degree in any field with 4 years of Product Management experience

Location: New York, NY (onsite). Employment type: Full-time.

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7d ago

Associate Product Manager

Eaton Fayetteville, NC

Fayetteville, NC

7d ago

$113k - $165k/yr Full time Marketing Analytics AutoCAD Electrical

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Job Description

At Eaton, this on site opportunity in Fayetteville, NC offers a competitive annual salary range of USD 113,000 to 165,000, plus comprehensive health and welfare benefits, retirement plans, and paid and unpaid time off. Relocation assistance is available if needed. The role supports MCC product line strategy, the LV MCC Aftermarket service model, and new product development from the Fayetteville site.

Benefits

Health and welfare benefits
Retirement benefits
Paid and unpaid time away from work
Relocation assistance

Responsibilities

Collaborate with field sales, distributors, and customers to determine optimal LV MCC and LV MCC Aftermarket solutions and address related challenges.
Own the LV MCC Aftermarket and service center operations strategy.
Improve systems and tools including BidManager, design automation, and PowerBi to support decision making.
Lead new product development for aftermarket offerings from concept through delivery.
Launch marketing collateral to support product introductions and aftermarket programs.
Develop strategies to level-load service centers across Aftermarket and LV MCC operations.
Define the LV MCC Aftermarket production strategy coordinating between service centers and the main plant.
Participate in strategy and profit planning activities.
Demonstrate strong time management and clear communication; handle difficult conversations tactfully.
Act as a technical resource for the MCC product line.
Perform other duties as assigned.

Requirements

Bachelor’s degree from an accredited institution.
Bachelor’s in Engineering from an accredited institution.
Minimum 3 years of experience in an electrical industry environment.
Experience with MCC and power distribution equipment.
Experience with AutoCad and Microsoft products; proficiency with BidManager, design automation, PowerBi, and Microsoft Excel.
Ability to travel up to 25% of the time.
Willingness to relocate to Fayetteville, North Carolina; relocation assistance will be provided if needed.

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8d ago

Product Manager

Chamberlain Group Oak Brook, IL

Oak Brook, IL

8d ago

Full time Marketing Channel Management Customer Experience

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Job Description

The Product Manager will oversee the myQ residential portfolio at Chamberlain Group, shaping strategy, roadmaps, and go-to-market efforts while coordinating with Marketing, Engineering, and Customer Experience to optimize the lifecycle of connected-device products. This role is based in Oak Brook, IL with a hybrid work arrangement.

Responsibilities

Develop and communicate the product strategy and roadmaps for the assigned categories within the myQ residential lineup, guiding execution to meet business objectives.
Lead the planning and delivery of product launches from concept through commercialization, ensuring alignment with revenue, profitability, quality, and innovation targets.
Conduct market, consumer, and competitive analyses to identify opportunities for growth, differentiation, and cost optimization.
Collaborate with Marketing, Engineering, and Customer Experience to define requirements, prioritize features, and deliver user-centric solutions for connected devices.
Partner with cross-functional teams to develop and implement go-to-market plans for e-commerce and retail channels, including pricing, packaging, and promotional strategy.
Manage the financial performance of assigned products, including revenue forecasting, margin analysis, and cost-reduction initiatives.
Define key performance indicators to track product success and customer engagement, leveraging analytics and feedback to drive continuous improvement.
Coordinate the creation of marketing collateral, technical documentation, and training materials to support product rollout and adoption.
Act as a Product Owner in Agile environments, contributing to sprint planning, backlog prioritization, and review sessions.
Maintain awareness of emerging technologies and consumer trends to inform future product development and roadmap planning.
Collaborate with internal stakeholders to ensure compliance with quality, data protection, and product-safety standards.
Represent the company at trade shows, industry events, and customer meetings to communicate product vision and gather market insights.
Contribute to cross-functional initiatives, providing strategic input on product innovation and lifecycle management.

Requirements

Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field; foreign equivalent accepted.
3 years of progressive, post-baccalaureate experience in Product Management, Engineering, or Marketing, involving the development, execution, and management of consumer or electromechanical products.
Experience with product lifecycle management for consumer electronic or electromechanical devices.
Proven ability to define and execute go-to-market strategies for retail and e-commerce channels.
Data-driven approach to analysis and decision-making.
Experience in cross-functional environments involving Engineering, Marketing, and Sales teams.
Ability to perform data-driven analysis to support product decisions, pricing, and profitability.
Experience creating and maintaining product roadmaps, feature definitions, and documentation.
Proficiency in applying Agile/Scrum methodologies within product development cycles.
Experience developing business cases, financial models, and KPI tracking for product performance.

Technologies

myQ technology
Agile/Scrum methodologies

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24d ago

Principal Product Manager (Omnichannel CX)

Nextiva Remote 🇺🇸 Remote

Remote

24d ago

$130k - $200k/yr Full time Ai Workflows Analytics Channel Management

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Job Description

Nextiva seeks a Principal Product Manager for Omnichannel CX to shape mid-market customer experience strategy and drive AI powered omnichannel capabilities across cross-functional teams.

Responsibilities

Own the strategy, roadmap, and measurable business outcomes for Nextiva's mid-market CX solutions serving organizations with 100 to 2,500 employees and BPO operators.
Develop deep customer understanding through direct engagement with customers, prospects, internal stakeholders, and market research.
Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI powered productivity tools.
Collaborate with Engineering, Design, Data Science, and GTM teams to take concepts from idea to launch and ongoing adoption.
Lead product discovery to validate opportunities, gather feedback, and ensure solutions address real customer problems.
Drive product launches and adoption strategies that fuel Nextiva's mid-market growth.
Establish success metrics and use customer insights, operational KPIs, and product telemetry to guide investment choices.
Partner with Sales, Marketing, and Customer Success to articulate product vision, roadmap priorities, and customer value.
Influence executive stakeholders with clear business cases and data driven recommendations.
Apply AI tools and emerging technologies to improve discovery, prototyping, decision making, and execution, while identifying opportunities to embed AI capabilities in the customer experience.

Requirements

6+ years of SaaS product management experience, including full ownership of customer facing products from strategy to delivery.
Experience serving mid-market, enterprise, or BPO segments with a solid understanding of customer service, contact center, or CX workflows.
Proven ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes.
Strong customer facing skills with experience conducting discovery, validating requirements, and steering product direction through customer insights.
Experience leading cross functional teams and aligning Product, Engineering, Design, and GTM organizations.
Strong analytical and problem solving abilities with data driven prioritization and success measurement.
Familiarity with omnichannel engagement, digital customer service, messaging, social, voice, chat, or related platforms.
Experience using AI enabled tools to boost productivity, research, prototyping, product development, or decision making.
Excellent communication and executive presentation skills.

Preferred Qualifications

Experience with CCaaS, CX, workforce engagement, or customer service platforms.
Experience supporting BPO, outsourcing, or multi tenant SaaS environments.
Familiarity with AI powered CX technologies, automation, routing, agent assist, or conversational AI solutions.
Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA preferred.

Benefits

Health: Multiple medical, dental, vision, and telemedicine plans to fit needs.
Insurance: Life, disability, and supplemental indemnity coverage.
Work life balance: Flexible time off for salaried employees, PTO for hourly employees, paid sick time, paid parental bonding leave, and holiday pay.
Financial security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA.
Wellness: Employee Assistance Program and broad wellness initiatives.
Growth: Access to ongoing learning, development, and career progression opportunities.

Compensation

Salary range is USD 130,000 to 200,000 per year.

Location

Remote role open to candidates across the United States. Team members within 40 miles of the Scottsdale headquarters at 9451 E. Via de Ventura, Scottsdale, AZ 85256 are expected to be onsite four days per week to support collaboration, speed, and execution. Scheduling will be guided by leadership to balance team needs with individual productivity.

Nextiva DNA

Drives Results: Action oriented problem solvers who bring clarity to ambiguity, challenge the status quo, and lead meaningful change; they move quickly and pragmatically.
Critical Thinker: Data driven, forward looking professionals who identify key drivers, anticipate risks, and deliver clear recommendations, leveraging AI and automation to reduce friction and focus on high value work.
Right Attitude: Collaborative, resilient team players who tackle tough problems, learn from setbacks, and foster a culture of service and respect.

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1mo ago

Sr Product Manager, Supply Chain optimization, Furniture

Amazon.com Services LLC Seattle, WA

Seattle, WA

1mo ago

$136k - $184k/yr Full time Manager Ai Workflows Analytics

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Job Description

The Senior Product Manager will own the supply chain channel strategy and channel optimization tools for Amazon.com Services LLC's Furniture business, collaborating with the SCOT team and central Supply Chain to reduce fulfillment costs and improve delivery speed across sourcing channels. This onsite role is based in Seattle, WA.

Responsibilities

Develop and own the channel level strategy in partnership with the SCOT team to deploy and scale channel optimization tools, leading a broad program of channel management and inventory health initiatives.
Collaborate across functions to refine the supply chain channel strategy and enhance fulfillment performance for the US Furniture and Hardlines segment.
Lead the deployment and ongoing refinement of the Optimal Channel Sourcing (OCS) tool with the central Supply Chain team, ensuring sourcing algorithms route the right product through the right channel at minimal cost and maximum speed.
Manage end-to-end supply chain optimization across direct fulfillment expansion, regional fulfillment, and precise inventory placement, with a focus on improving overall inventory health.
Focus on modeling optimal channel selection logic, accelerating speed metrics, optimizing fulfillment programs such as Speed and Promise, and creating data-driven mechanisms that surface supply chain health to leadership.
Oversee the annual supply chain channel strategy for Furniture, working with Central Supply Chain, Pricing, Operations, Finance and vendor teams to reduce fulfillment costs, improve delivery speed, and maximize network efficiency across all sourcing channels.

Requirements

Five years or more of experience in product or program management, product marketing, business development, or technology roles
Bachelor's degree or an equivalent qualification
Experience delivering features and evaluating tradeoffs within a product
Experience owning and defining roadmap strategy and definition
Experience managing end-to-end product delivery
Experience owning technology products

Technologies

Key technologies include the Optimal Channel Sourcing (OCS) tool and Generative AI tools.

Compensation

Salary: USD 136,000 - 184,100 per year

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life and AD&D insurance with optional supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
Sign-on payments
RSUs
401(k) matching
Paid time off
Parental leave

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1mo ago

Agentic Messaging Product Manager Vice President

JPMorganChase Wilmington, DE

Wilmington, DE

1mo ago Closed

$123k - $201k/yr Full time Agentic Channel Management Customer Experience

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

Based in Wilmington, Delaware on-site, this VP-level role sits within JPMorgan Chase's Chase Digital team, focusing on Agentic Messaging. The position sets the omni-channel messaging strategy and leads the end-to-end product lifecycle, acting as the voice of the customer and launching scalable, value-driven notification experiences. The role offers a salary range of USD 122,550 to 201,000 per year.

Responsibilities

Define a product strategy and vision for omni-channel messaging that delivers customer value across push, SMS, email, in-app, and on-site experiences.
Lead discovery and market research to identify customer needs and translate them into the messaging roadmap, including channel selection logic, frequency capping, and opt-in/opt-out controls.
Collaborate with multiple product teams to scope, design, and launch new in-app and on-site messages, connecting teams with the broader messaging platform.
Own and evolve the product backlog to support ongoing platform development.
Establish a measurement framework and monitor key metrics such as open rates, conversions, opt-out rates, and downstream customer actions to continually optimize the channel strategy.

Requirements

5+ years of experience in product management or a related domain.
Advanced knowledge of the product development lifecycle, design considerations, and data analytics.
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Forfeitable equity
Discretionary incentive compensation
Commission-based pay
Base salary (total rewards)

Preferred Qualifications, Capabilities, and Skills

Demonstrated experience operating in a highly matrixed, complex organization.
Track record delivering platform solutions that optimize the customer experience.

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Channel Management Product Jobs

Senior Manager, Product Manager, Move & Manage Decisioning

Associate Product Manager

Product Manager

Principal Product Manager (Omnichannel CX)

Sr Product Manager, Supply Chain optimization, Furniture

Agentic Messaging Product Manager Vice President

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