Channel Management

Channel Management Product Jobs

8 jobs found

1d ago

Product Manager, Commerce Platform & Channels

Warner Music Group New York, NY

New York, NY

1d ago

$80k - $95k/yr Full time Agentic Commerce Channel Management Customer Experience

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Job Description

Join Warner Music Group in New York, NY (onsite) as a Product Manager supporting third-party commerce channels that extend its Shopify eCommerce network. This role is built for someone who wants to help shape how fans discover and buy artist products across social platforms, third-party marketplaces, AI-powered shopping experiences, and future digital sales channels. Salary range: USD 80,000 - 95,000 per year.

You’ll work at the intersection of product strategy, roadmap execution, and ecosystem partnerships, helping translate business strategy into commerce capabilities that improve the fan experience and drive measurable performance.

What you’ll do

Own product strategy and roadmap for third-party commerce channels that extend Warner Music’s Shopify storefronts, catalogs, and customer reach.
Evaluate and support the implementation of new Shopify apps, platform capabilities, and third-party sales channel integrations to improve fan experience and business performance.
Define requirements and success metrics, and support delivery from discovery through launch and ongoing optimization.
Partner with internal stakeholders and external technology providers to launch and optimize new commerce capabilities.
Stay current on emerging commerce trends, including AI-powered shopping, agentic commerce, and new digital sales channels, and share ideas that support fan experience and business growth.
Educate stakeholders on current and developing capabilities, and establish best practices for re-use of mature capabilities across artist rosters and stores.

What you bring

2-3 years of Product Management experience, with a background in eCommerce or digital commerce.
Experience supporting products or integrations that drive online commerce, marketplaces, social commerce, or digital sales channels.
Experience working with Shopify or similar eCommerce platforms.
Understanding of product catalogs, inventory, order management, and third-party integrations.
Proven ability to collaborate cross-functionally with development, design, operations, marketing, and external partners.
Excellent written and verbal communication skills with stakeholders at all levels.

Bonus points (preferred)

Comfort using data to prioritize product decisions and measure business impact.
Experience owning a product area tied to measurable goals such as revenue, conversion, or customer growth.
Bachelor’s Degree preferred.

Tools & platforms you’ll work with

Shopify
Third-party sales channel integrations

Links to relevant documents: 2026 Benefits At A Glance final.pdf; EVerify Participation Poster.pdf; Right To Work .pdf

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30d ago

Agentic Product Manager

JPMorganChase New York, NY

New York, NY

30d ago Closed

$123k - $201k/yr Full time Marketing Agentic Channel Management

This position is no longer accepting applications (closed Aug 23, 2026).

Job Description

Responsibilities

Own and implement the engagement and adoption strategy for the agentic experience, defining entry points, proactive messaging, and notification schemas that boost discoverability and repeat usage.
Lead user research and behavioral data analysis to surface friction points and opportunities along the customer journey, translating insights into a prioritized roadmap of initiatives.
Steward a backlog spanning messaging, engagement surfaces, and channel integrations, ensuring alignment with the broader agentic strategic roadmap.
Design and monitor the engagement metrics framework, including adoption, habituation, message click-through, and retention, and collaborate with analytics to define go/no-go criteria across rollout phases.

Requirements

5+ years of product management experience with a proven focus on customer engagement, growth, or digital channel strategy.
Deep understanding of the product development lifecycle, with strong fluency in behavioral analytics, A/B testing, and data-driven decision making.
Proven ability to drive adoption and engagement across complex multi-channel digital products, including push notifications, in-app messaging, and proactive customer communications.
Strong stakeholder management enabling alignment of cross-functional teams (Channels, Communications, Marketing, Analytics) and independent decision making.

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare support
Tuition reimbursement
Mental health resources
Financial coaching

Preferred Qualifications, Capabilities, and Skills

Experience thriving in a highly matrixed, complex organization.
Experience with AI-powered or agentic product experiences, personalization engines, or proactive customer communication platforms.

About Us

JPMorgan Chase is a leading financial services firm serving millions of households and small businesses with a broad range of products. Our mission centers on creating engaged, lifelong relationships and putting customers at the heart of everything we do, while also supporting small businesses, nonprofits, and cities with tailored solutions.

About the Team

The Consumer & Community Banking division serves Chase customers with a wide spectrum of financial services, including personal banking, credit cards, mortgages, auto financing, investment guidance, small business loans, and payment processing. We lead in U.S. credit card sales and deposit growth and maintain widely used digital solutions, all while achieving high customer satisfaction. The Digital team focuses on developing innovative, industry-leading products and experiences that help customers access, share, and control their financial data to make informed decisions. Our teams pursue innovation while upholding Chase’s data sharing principles around security, customer control, convenience, and privacy.

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1mo ago

Senior Manager, Product Manager, Move & Manage Decisioning

Capital One New York, NY

New York, NY

1mo ago Closed

$201k - $250k/yr Full time Manager Analytics Channel Management

This position is no longer accepting applications (closed Aug 13, 2026).

Job Description

Capital One offers an on site Senior Manager, Product Manager role focused on Move and Manage Decisioning in New York, NY. The position provides a compensation range of USD 200,700 to 249,900 per year and is a full-time opportunity. You will lead cross functional efforts to protect customers from account takeover and scams by designing risk based decisioning across customer journeys and guiding actions after automated decisions, enabling profitable customer acquisition through both digital and human-assisted interactions.

Benefits

Health benefits
Financial benefits
Incentive compensation (cash bonuses and/or long-term incentives)
Other benefits

Responsibilities

Be part of a team steering the bank’s omni-channel acquisitions strategy, responsible for setting and delivering the decisioning and treatment framework that drives profitable customer growth through digital and digital-human interactions
Work closely with customers, frontline associates, designers, technologists, analysts, marketers and data scientists to build cutting edge solutions
Drive meaningful change by asking bold questions, starting small, testing and learning to achieve significantly better outcomes
Communicate effectively to shift how colleagues think about building products and solving problems, illustrating how software can improve outcomes
Foster a self supporting community by creating useful tools, integrating suitable off the shelf products, and collaborating across teams
Focus on the right problem and avoid pursuing the wrong one to maintain strategic alignment

Requirements

Bachelor's or Master’s degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related) or a Bachelor's degree in Business or Marketing
Bachelor's degree in any field with 4 years of Product Management experience

Location: New York, NY (onsite). Employment type: Full-time.

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1mo ago

Associate Product Manager

Eaton Fayetteville, NC

Fayetteville, NC

1mo ago Closed

$113k - $165k/yr Full time Marketing Analytics AutoCAD Electrical

This position is no longer accepting applications (closed Aug 9, 2026).

Job Description

At Eaton, this on site opportunity in Fayetteville, NC offers a competitive annual salary range of USD 113,000 to 165,000, plus comprehensive health and welfare benefits, retirement plans, and paid and unpaid time off. Relocation assistance is available if needed. The role supports MCC product line strategy, the LV MCC Aftermarket service model, and new product development from the Fayetteville site.

Benefits

Health and welfare benefits
Retirement benefits
Paid and unpaid time away from work
Relocation assistance

Responsibilities

Collaborate with field sales, distributors, and customers to determine optimal LV MCC and LV MCC Aftermarket solutions and address related challenges.
Own the LV MCC Aftermarket and service center operations strategy.
Improve systems and tools including BidManager, design automation, and PowerBi to support decision making.
Lead new product development for aftermarket offerings from concept through delivery.
Launch marketing collateral to support product introductions and aftermarket programs.
Develop strategies to level-load service centers across Aftermarket and LV MCC operations.
Define the LV MCC Aftermarket production strategy coordinating between service centers and the main plant.
Participate in strategy and profit planning activities.
Demonstrate strong time management and clear communication; handle difficult conversations tactfully.
Act as a technical resource for the MCC product line.
Perform other duties as assigned.

Requirements

Bachelor’s degree from an accredited institution.
Bachelor’s in Engineering from an accredited institution.
Minimum 3 years of experience in an electrical industry environment.
Experience with MCC and power distribution equipment.
Experience with AutoCad and Microsoft products; proficiency with BidManager, design automation, PowerBi, and Microsoft Excel.
Ability to travel up to 25% of the time.
Willingness to relocate to Fayetteville, North Carolina; relocation assistance will be provided if needed.

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1mo ago

Product Manager

Chamberlain Group Oak Brook, IL

Oak Brook, IL

1mo ago Closed

Full time Marketing Channel Management Customer Experience

This position is no longer accepting applications (closed Aug 8, 2026).

Job Description

The Product Manager will oversee the myQ residential portfolio at Chamberlain Group, shaping strategy, roadmaps, and go-to-market efforts while coordinating with Marketing, Engineering, and Customer Experience to optimize the lifecycle of connected-device products. This role is based in Oak Brook, IL with a hybrid work arrangement.

Responsibilities

Develop and communicate the product strategy and roadmaps for the assigned categories within the myQ residential lineup, guiding execution to meet business objectives.
Lead the planning and delivery of product launches from concept through commercialization, ensuring alignment with revenue, profitability, quality, and innovation targets.
Conduct market, consumer, and competitive analyses to identify opportunities for growth, differentiation, and cost optimization.
Collaborate with Marketing, Engineering, and Customer Experience to define requirements, prioritize features, and deliver user-centric solutions for connected devices.
Partner with cross-functional teams to develop and implement go-to-market plans for e-commerce and retail channels, including pricing, packaging, and promotional strategy.
Manage the financial performance of assigned products, including revenue forecasting, margin analysis, and cost-reduction initiatives.
Define key performance indicators to track product success and customer engagement, leveraging analytics and feedback to drive continuous improvement.
Coordinate the creation of marketing collateral, technical documentation, and training materials to support product rollout and adoption.
Act as a Product Owner in Agile environments, contributing to sprint planning, backlog prioritization, and review sessions.
Maintain awareness of emerging technologies and consumer trends to inform future product development and roadmap planning.
Collaborate with internal stakeholders to ensure compliance with quality, data protection, and product-safety standards.
Represent the company at trade shows, industry events, and customer meetings to communicate product vision and gather market insights.
Contribute to cross-functional initiatives, providing strategic input on product innovation and lifecycle management.

Requirements

Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field; foreign equivalent accepted.
3 years of progressive, post-baccalaureate experience in Product Management, Engineering, or Marketing, involving the development, execution, and management of consumer or electromechanical products.
Experience with product lifecycle management for consumer electronic or electromechanical devices.
Proven ability to define and execute go-to-market strategies for retail and e-commerce channels.
Data-driven approach to analysis and decision-making.
Experience in cross-functional environments involving Engineering, Marketing, and Sales teams.
Ability to perform data-driven analysis to support product decisions, pricing, and profitability.
Experience creating and maintaining product roadmaps, feature definitions, and documentation.
Proficiency in applying Agile/Scrum methodologies within product development cycles.
Experience developing business cases, financial models, and KPI tracking for product performance.

Technologies

myQ technology
Agile/Scrum methodologies

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2mo ago

Principal Product Manager (Omnichannel CX)

Nextiva Remote 🇺🇸 Remote

Remote

2mo ago Closed

$130k - $200k/yr Full time Ai Workflows Analytics Channel Management

This position is no longer accepting applications (closed Jul 23, 2026).

Job Description

Nextiva seeks a Principal Product Manager for Omnichannel CX to shape mid-market customer experience strategy and drive AI powered omnichannel capabilities across cross-functional teams.

Responsibilities

Own the strategy, roadmap, and measurable business outcomes for Nextiva's mid-market CX solutions serving organizations with 100 to 2,500 employees and BPO operators.
Develop deep customer understanding through direct engagement with customers, prospects, internal stakeholders, and market research.
Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI powered productivity tools.
Collaborate with Engineering, Design, Data Science, and GTM teams to take concepts from idea to launch and ongoing adoption.
Lead product discovery to validate opportunities, gather feedback, and ensure solutions address real customer problems.
Drive product launches and adoption strategies that fuel Nextiva's mid-market growth.
Establish success metrics and use customer insights, operational KPIs, and product telemetry to guide investment choices.
Partner with Sales, Marketing, and Customer Success to articulate product vision, roadmap priorities, and customer value.
Influence executive stakeholders with clear business cases and data driven recommendations.
Apply AI tools and emerging technologies to improve discovery, prototyping, decision making, and execution, while identifying opportunities to embed AI capabilities in the customer experience.

Requirements

6+ years of SaaS product management experience, including full ownership of customer facing products from strategy to delivery.
Experience serving mid-market, enterprise, or BPO segments with a solid understanding of customer service, contact center, or CX workflows.
Proven ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes.
Strong customer facing skills with experience conducting discovery, validating requirements, and steering product direction through customer insights.
Experience leading cross functional teams and aligning Product, Engineering, Design, and GTM organizations.
Strong analytical and problem solving abilities with data driven prioritization and success measurement.
Familiarity with omnichannel engagement, digital customer service, messaging, social, voice, chat, or related platforms.
Experience using AI enabled tools to boost productivity, research, prototyping, product development, or decision making.
Excellent communication and executive presentation skills.

Preferred Qualifications

Experience with CCaaS, CX, workforce engagement, or customer service platforms.
Experience supporting BPO, outsourcing, or multi tenant SaaS environments.
Familiarity with AI powered CX technologies, automation, routing, agent assist, or conversational AI solutions.
Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA preferred.

Benefits

Health: Multiple medical, dental, vision, and telemedicine plans to fit needs.
Insurance: Life, disability, and supplemental indemnity coverage.
Work life balance: Flexible time off for salaried employees, PTO for hourly employees, paid sick time, paid parental bonding leave, and holiday pay.
Financial security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA.
Wellness: Employee Assistance Program and broad wellness initiatives.
Growth: Access to ongoing learning, development, and career progression opportunities.

Compensation

Salary range is USD 130,000 to 200,000 per year.

Location

Remote role open to candidates across the United States. Team members within 40 miles of the Scottsdale headquarters at 9451 E. Via de Ventura, Scottsdale, AZ 85256 are expected to be onsite four days per week to support collaboration, speed, and execution. Scheduling will be guided by leadership to balance team needs with individual productivity.

Nextiva DNA

Drives Results: Action oriented problem solvers who bring clarity to ambiguity, challenge the status quo, and lead meaningful change; they move quickly and pragmatically.
Critical Thinker: Data driven, forward looking professionals who identify key drivers, anticipate risks, and deliver clear recommendations, leveraging AI and automation to reduce friction and focus on high value work.
Right Attitude: Collaborative, resilient team players who tackle tough problems, learn from setbacks, and foster a culture of service and respect.

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2mo ago

Sr Product Manager, Supply Chain optimization, Furniture

Amazon.com Services LLC Seattle, WA

Seattle, WA

2mo ago Closed

$136k - $184k/yr Full time Manager Ai Workflows Analytics

This position is no longer accepting applications (closed Jul 17, 2026).

Job Description

The Senior Product Manager will own the supply chain channel strategy and channel optimization tools for Amazon.com Services LLC's Furniture business, collaborating with the SCOT team and central Supply Chain to reduce fulfillment costs and improve delivery speed across sourcing channels. This onsite role is based in Seattle, WA.

Responsibilities

Develop and own the channel level strategy in partnership with the SCOT team to deploy and scale channel optimization tools, leading a broad program of channel management and inventory health initiatives.
Collaborate across functions to refine the supply chain channel strategy and enhance fulfillment performance for the US Furniture and Hardlines segment.
Lead the deployment and ongoing refinement of the Optimal Channel Sourcing (OCS) tool with the central Supply Chain team, ensuring sourcing algorithms route the right product through the right channel at minimal cost and maximum speed.
Manage end-to-end supply chain optimization across direct fulfillment expansion, regional fulfillment, and precise inventory placement, with a focus on improving overall inventory health.
Focus on modeling optimal channel selection logic, accelerating speed metrics, optimizing fulfillment programs such as Speed and Promise, and creating data-driven mechanisms that surface supply chain health to leadership.
Oversee the annual supply chain channel strategy for Furniture, working with Central Supply Chain, Pricing, Operations, Finance and vendor teams to reduce fulfillment costs, improve delivery speed, and maximize network efficiency across all sourcing channels.

Requirements

Five years or more of experience in product or program management, product marketing, business development, or technology roles
Bachelor's degree or an equivalent qualification
Experience delivering features and evaluating tradeoffs within a product
Experience owning and defining roadmap strategy and definition
Experience managing end-to-end product delivery
Experience owning technology products

Technologies

Key technologies include the Optimal Channel Sourcing (OCS) tool and Generative AI tools.

Compensation

Salary: USD 136,000 - 184,100 per year

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life and AD&D insurance with optional supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
Sign-on payments
RSUs
401(k) matching
Paid time off
Parental leave

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2mo ago

Agentic Messaging Product Manager Vice President

JPMorganChase Wilmington, DE

Wilmington, DE

2mo ago Closed

$123k - $201k/yr Full time Agentic Channel Management Customer Experience

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