Agentic Product Manager

Responsibilities

• Own and implement the engagement and adoption strategy for the agentic experience, defining entry points, proactive messaging, and notification schemas that boost discoverability and repeat usage.
• Lead user research and behavioral data analysis to surface friction points and opportunities along the customer journey, translating insights into a prioritized roadmap of initiatives.
• Steward a backlog spanning messaging, engagement surfaces, and channel integrations, ensuring alignment with the broader agentic strategic roadmap.
• Design and monitor the engagement metrics framework, including adoption, habituation, message click-through, and retention, and collaborate with analytics to define go/no-go criteria across rollout phases.

Requirements

• 5+ years of product management experience with a proven focus on customer engagement, growth, or digital channel strategy.
• Deep understanding of the product development lifecycle, with strong fluency in behavioral analytics, A/B testing, and data-driven decision making.
• Proven ability to drive adoption and engagement across complex multi-channel digital products, including push notifications, in-app messaging, and proactive customer communications.
• Strong stakeholder management enabling alignment of cross-functional teams (Channels, Communications, Marketing, Analytics) and independent decision making.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare support
• Tuition reimbursement
• Mental health resources
• Financial coaching

Preferred Qualifications, Capabilities, and Skills

• Experience thriving in a highly matrixed, complex organization.
• Experience with AI-powered or agentic product experiences, personalization engines, or proactive customer communication platforms.

About Us

JPMorgan Chase is a leading financial services firm serving millions of households and small businesses with a broad range of products. Our mission centers on creating engaged, lifelong relationships and putting customers at the heart of everything we do, while also supporting small businesses, nonprofits, and cities with tailored solutions.

About the Team

The Consumer & Community Banking division serves Chase customers with a wide spectrum of financial services, including personal banking, credit cards, mortgages, auto financing, investment guidance, small business loans, and payment processing. We lead in U.S. credit card sales and deposit growth and maintain widely used digital solutions, all while achieving high customer satisfaction. The Digital team focuses on developing innovative, industry-leading products and experiences that help customers access, share, and control their financial data to make informed decisions. Our teams pursue innovation while upholding Chase’s data sharing principles around security, customer control, convenience, and privacy.