Agile Product Owner III

Wolters Kluwer Health is seeking an eCommerce Product Owner to advance digital ordering, checkout, payment workflows, product catalog management, and system integrations as part of a business transformation team.

Responsibilities

• Create and maintain a product backlog with cross-functional teams to support the BT strategic vision and grow eCommerce capabilities.
• Prioritize the team backlog to keep program priorities moving while preserving the conceptual and technical integrity of features and components.
• Own and prioritize enhancements to the online ordering experience, including product discovery, cart, checkout, and payment workflows, to improve usability and conversion.
• Partner with business and technical teams on eCommerce needs spanning product catalog, pricing, promotions, tax, shipping, and integration requirements for downstream systems.
• Use analytics, customer feedback, and operational insights to spot friction, track performance, and drive continuous improvement across the digital commerce journey.
• Guide a scrum team to deliver on time and on budget.
• Create epics and user stories with clearly defined acceptance criteria.
• Work closely with developers to clarify requirements and design questions so delivered features meet customer needs.
• Optimize backlog execution to deliver maximum value while balancing technical constraints and backlog priorities.
• Coordinate user acceptance of solutions with stakeholders prior to production deployment.
• Serve as an advisor by communicating difficult concepts and influencing stakeholders to adopt an alternative solution approach when needed.
• Provide project leadership for Change Management team initiatives.
• Support eCommerce-related business processes and systems, including stakeholder guidance, user enablement, and training as needed.
• Perform other duties and responsibilities as required.

Requirements

• Bachelor's degree in a related field; advanced degree preferred.
• 3+ years of experience as a lead Product Owner in an Agile environment, including large-scale strategic transformations.
• 3+ years of experience with eCommerce platforms, digital ordering workflows, or online customer experience solutions in an administrator, analyst, or product ownership capacity.
• Ability to clearly and concisely communicate complex problems, potential solutions, and other complex information to diverse audiences through written and verbal communication.
• Proven ability to manage multiple initiatives at once, with a track record of successful project delivery.
• Conflict management skills, including the ability to work through and resolve conflicting needs and requirements.
• Ability to analyze data, clearly communicate risks and dependencies, and take proactive action.
• Strong interpersonal leadership skills to commit, influence, motivate, and successfully manage teams, including in a matrix or dotted-line structure with teams that are not direct reports.
• Ability to learn new concepts, hardware, and technologies quickly.
• Self-motivated approach, with the ability to stay on track, pursue solutions without supervision, and take on the effort required to complete the work.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Preferred Skills

• Experience with agile methodologies.
• Experience in change management and organizational development.
• Knowledge of CRM and ERP systems, integrations, and data migrations.
• Knowledge of eCommerce platforms, order management systems, payment processing, and digital merchandising tools.
• Experience using analytics and reporting tools to evaluate customer behavior, identify friction points in the ordering journey, and drive continuous improvement in conversion and usability.
• Strong understanding of end-user ordering experience design, including checkout optimization, cart usability, and cross-functional collaboration to improve the digital commerce journey.
• Experience with multinational corporate structures.
• PMI / Lean / Agile certification(s) are a strong plus.

Interview Practices

• Candidates are asked to participate in interviews without the assistance of AI tools or external prompts.
• Virtual backgrounds should be removed and in-person interviews may be included in the hiring process.
• Using AI-generated responses or third-party support during interviews may result in disqualification.
• Candidates may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

• USD 102,600 - 179,250 per year
• Eligible for Bonus

Location: Waltham, MA (onsite)