Analyst, Product Operations

InterContinental Hotels Group (IHG) is hiring an Analyst, Product Operations in Atlanta, GA (hybrid) to help Product & Technology (P&T) run more effectively. In this role, you will coordinate partner activities, strengthen operational reporting, and support key programs that keep teams aligned and productive. You will also work on process improvement using generative AI, large language model (LLM) tools, and AI agents to streamline workflows.

You can expect a hybrid work structure with an expectation of three (3) days a week in the Atlanta office. Travel is limited (10%), and the in-office expectation may adjust as business needs evolve.

What you’ll do

• Own and coordinate Strategic Partner deliverables, including Partner 101 briefs, quarterly progress updates on key workstreams, executive business reviews, leadership deep dives, and partner events
• Monitor P&T Innovation Fund activity across requests, approvals, spend, and outcomes; maintain accurate reporting and improve visibility for stakeholders
• Support planning and delivery of the P&T Intern Program, including coordination with HR, tower and intern pairing, program operations, and feedback collection
• Maintain and improve Product Operations frameworks such as templates, resources, and best practices to support consistent ways of working across P&T
• Coordinate P&T learning and enablement programs, including leadership, culture, and Lunch & Learn sessions
• Support priority initiatives and SWARM activities as needed through meeting coordination, stakeholder follow-up, progress tracking, and operational execution
• Provide ad hoc Product Operations and portfolio support as priorities evolve
• Develop AI agents and workflows to streamline processes and operations

What you bring

• Bachelor’s degree in Business, Operations, Communications, Technology, or a relevant field
• 2–5 years of experience in product operations, business operations, program coordination, or a related area
• Experience using generative AI and LLM tools to design and build operational workflows that improve efficiency, consistency, and decision-making
• Experience developing and implementing AI agents or automations to streamline processes and operations
• Strong organizational and project coordination skills to manage multiple workstreams, deadlines, and stakeholders
• Strong written and verbal communication, including creating clear updates, meeting materials, templates, and leadership-ready presentations
• Detail-oriented and dependable mindset, with experience maintaining accurate trackers, reports, documentation, and shared resources
• Proactive, solutions-focused approach to bring structure to evolving work and drive clear next steps
• Experience coordinating cross-functional programs, events, or partner activities and building productive stakeholder relationships

Why IHG

• Room discounts across many properties
• Recharge days
• Volunteering days throughout the year
• myWellbeing framework supporting wellbeing in health, lifestyle, and workplace

Compensation: USD 61,527 - 105,000 per year.